TrustRadius: an HG Insights company

CA Service Management, with CA Service Desk Manager vs. DATAGERRY

Save this comparison

Save this comparison

CA Service Management, with CA Service Desk Manager

47 Reviews and Ratings

DATAGERRY

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CA Service Management

    Score6.8 out of 10
    		N/ACA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition.N/A

    DATAGERRY

    		N/AN/AN/AN/A
    Pricing
    CA Service ManagementDATAGERRY
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CA Service ManagementDATAGERRY
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    CA Service ManagementDATAGERRY
    Incident and problem management
    Comparison of Incident and problem management features of CA Service Management, with CA Service Desk Manager and DATAGERRY
    Feature
    CA Service Management, with CA Service Desk Manager
    8.6
    6 Ratings
    DATAGERRY
    -
    Ratings
    Organize and prioritize service tickets9.76 Ratings00 Ratings
    Expert directory8.75 Ratings00 Ratings
    Service restoration8.46 Ratings00 Ratings
    Self-service tools8.66 Ratings00 Ratings
    Subscription-based notifications7.96 Ratings00 Ratings
    ITSM collaboration and documentation9.76 Ratings00 Ratings
    ITSM reports and dashboards7.55 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of CA Service Management, with CA Service Desk Manager and DATAGERRY
    Feature
    CA Service Management, with CA Service Desk Manager
    9.2
    6 Ratings
    DATAGERRY
    -
    Ratings
    Configuration mangement9.76 Ratings00 Ratings
    Asset management dashboard10.03 Ratings00 Ratings
    Policy and contract enforcement8.03 Ratings00 Ratings
    Change management
    Comparison of Change management features of CA Service Management, with CA Service Desk Manager and DATAGERRY
    Feature
    CA Service Management, with CA Service Desk Manager
    9.1
    6 Ratings
    DATAGERRY
    -
    Ratings
    Change requests repository9.06 Ratings00 Ratings
    Change calendar8.64 Ratings00 Ratings
    Service-level management9.55 Ratings00 Ratings
    User Ratings
    CA Service ManagementDATAGERRY
    Likelihood to Recommend
    9.0
    (12 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    4.1
    (6 ratings)
    -
    (0 ratings)