CA Service Management, with CA Service Desk Manager vs. JitBit Help Desk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CA Service Management | Score6.8 out of 10 | N/A | CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition. | N/A |
 JitBit Help Desk | Score8.1 out of 10 | Small Businesses (1-50 employees) | JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features. | $2,199 one-time fee |
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Self Help Community |
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| Multi-Channel Help |
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| CA Service Management | JitBit Help Desk | |
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| Likelihood to Recommend | 9.0 | 8.0 |
| Likelihood to Renew | 4.1 | - |