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CA Service Management, with CA Service Desk Manager vs. ManageEngine ServiceDesk Plus

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CA Service Management, with CA Service Desk Manager

47 Reviews and Ratings

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CA Service Management

    Score6.8 out of 10
    		N/ACA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition.N/A

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    CA Service ManagementManageEngine ServiceDesk Plus
    Editions & Modules
    No answers on this topic
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    CA Service ManagementManageEngine ServiceDesk Plus
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    CA Service ManagementManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of CA Service Management, with CA Service Desk Manager and ManageEngine ServiceDesk Plus
    Feature
    CA Service Management, with CA Service Desk Manager
    8.6
    6 Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets9.76 Ratings8.020 Ratings
    Expert directory8.75 Ratings5.013 Ratings
    Service restoration8.46 Ratings5.015 Ratings
    Self-service tools8.66 Ratings8.018 Ratings
    Subscription-based notifications7.96 Ratings6.014 Ratings
    ITSM collaboration and documentation9.76 Ratings10.016 Ratings
    ITSM reports and dashboards7.55 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of CA Service Management, with CA Service Desk Manager and ManageEngine ServiceDesk Plus
    Feature
    CA Service Management, with CA Service Desk Manager
    9.2
    6 Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement9.76 Ratings9.014 Ratings
    Asset management dashboard10.03 Ratings8.014 Ratings
    Policy and contract enforcement8.03 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of CA Service Management, with CA Service Desk Manager and ManageEngine ServiceDesk Plus
    Feature
    CA Service Management, with CA Service Desk Manager
    9.1
    6 Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository9.06 Ratings7.015 Ratings
    Change calendar8.64 Ratings8.011 Ratings
    Service-level management9.55 Ratings9.014 Ratings
    User Ratings
    CA Service ManagementManageEngine ServiceDesk Plus
    Likelihood to Recommend
    9.0
    (12 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    4.1
    (6 ratings)
    6.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)