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CA Service Management, with CA Service Desk Manager vs. TOPdesk

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CA Service Management, with CA Service Desk Manager

47 Reviews and Ratings

TOPdesk

428 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CA Service Management

    Score6.8 out of 10
    		N/ACA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition.N/A

    TOPdesk

    Score8.8 out of 10
    Mid-Size Companies (51-1,000 employees)
    		TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

    $76

    per month Per agent

    Pricing
    CA Service ManagementTOPdesk
    Editions & Modules
    No answers on this topic
    Essential
    $76
    per month Per agent
    Engaged
    $109
    per month Per agent
    Excellent
    $155
    per month Per agent
    Offerings
    Pricing Offerings
    CA Service ManagementTOPdesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - Service agents based. - Discount available for annual pricing.
    More Pricing Information
    Features
    CA Service ManagementTOPdesk
    Incident and problem management
    Comparison of Incident and problem management features of CA Service Management, with CA Service Desk Manager and TOPdesk
    Feature
    CA Service Management, with CA Service Desk Manager
    8.6
    6 Ratings
    TOPdesk
    8.1
    208 Ratings
    Organize and prioritize service tickets9.76 Ratings8.9208 Ratings
    Expert directory8.75 Ratings7.7146 Ratings
    Service restoration8.46 Ratings8.0140 Ratings
    Self-service tools8.66 Ratings8.5194 Ratings
    Subscription-based notifications7.96 Ratings7.5144 Ratings
    ITSM collaboration and documentation9.76 Ratings8.2158 Ratings
    ITSM reports and dashboards7.55 Ratings7.8168 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of CA Service Management, with CA Service Desk Manager and TOPdesk
    Feature
    CA Service Management, with CA Service Desk Manager
    9.2
    6 Ratings
    TOPdesk
    8.2
    170 Ratings
    Configuration mangement9.76 Ratings8.7159 Ratings
    Asset management dashboard10.03 Ratings7.8144 Ratings
    Policy and contract enforcement8.03 Ratings8.1109 Ratings
    Change management
    Comparison of Change management features of CA Service Management, with CA Service Desk Manager and TOPdesk
    Feature
    CA Service Management, with CA Service Desk Manager
    9.1
    6 Ratings
    TOPdesk
    7.8
    164 Ratings
    Change requests repository9.06 Ratings7.6157 Ratings
    Change calendar8.64 Ratings7.7124 Ratings
    Service-level management9.55 Ratings8.0134 Ratings
    User Ratings
    CA Service ManagementTOPdesk
    Likelihood to Recommend
    9.0
    (12 ratings)
    8.9
    (210 ratings)
    Likelihood to Renew
    4.1
    (6 ratings)
    9.1
    (122 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (30 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (9 ratings)
    Performance
    -
    (0 ratings)
    8.1
    (9 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (177 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (3 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.9
    (17 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (8 ratings)
    Ease of integration
    -
    (0 ratings)
    6.5
    (17 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (9 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (7 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (7 ratings)