Calabrio ONE vs. Klaus
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Calabrio ONE | Score9.8 out of 10 | N/A | Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN. | N/A |
 Klaus | Score8 out of 10 | N/A | High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°… | $0 Up to 10 conversation reviews per week |
| Calabrio ONE | Klaus | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Calabrio ONE | Klaus | |
|---|---|---|
| Likelihood to Recommend | 8.9 | 7.0 |
| Likelihood to Renew | 8.0 | - |
| Usability | 7.0 | 4.0 |
| Support Rating | 6.0 | - |
| Implementation Rating | 7.0 | - |