Calabrio ONE vs. Mattersight Behavioral Analytics (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Calabrio ONE | Score9.8 out of 10 | N/A | Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN. | N/A |
 Mattersight Behavioral Analytics (discontinued) | Score7.4 out of 10 | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A |
| Calabrio ONE | Mattersight Behavioral Analytics (discontinued) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Calabrio ONE | Mattersight Behavioral Analytics (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.9 | 8.8 |
| Likelihood to Renew | 8.0 | 9.1 |
| Usability | 7.0 | 8.2 |
| Availability | - | 9.1 |
| Performance | - | 7.3 |
| Support Rating | 6.0 | 9.1 |
| In-Person Training | - | 9.1 |
| Online Training | - | 9.1 |
| Implementation Rating | 7.0 | 9.1 |
| Configurability | - | 9.1 |
| Ease of integration | - | 9.1 |
| Product Scalability | - | 9.1 |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |