| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Calabrio ONE | Score9.8 out of 10 | N/A | Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN. | N/A |
 Verint Workforce Management | Score8.2 out of 10 | N/A | Verint® Workforce Management™ (WFM) is a cloud application that uses automation to simplify forecasting and scheduling of employees and bots across the enterprise, including contact centers, back offices and branch/service locations. The solution scales to accommodate a varying number of employees, channels, locations, time zones, schedule types, and request automation to meet the needs of mid-sized to global enterprise organizations. Verint removes the… | N/A |
| Calabrio ONE | Verint Workforce Management | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | Verint offers a named user pricing model with SaaS and on-premise delivery methods. | ||||||||||||||
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| Calabrio ONE | Verint Workforce Management | |
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| Considered Both Products | No answer on this topic | Chose Verint Workforce Management Verint's pre sales & partnership is great Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Verint Workforce Management End user updates are easier in some areas for schedule editing. The graphical adherence views make conversations around schedule adherence easy with Supervisors. This keeps conversations quick & to the point during weekly Operational calls. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Verint Workforce Management With talking with collogues and networking opportunities, Verint is always the number one product in communication. Although listening and respecting others, Nothing matches how well Verint fits my needs over and over again. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Verint Workforce Management Loved the Calabrio Reporting. Dislike the timezone Greenwich in Verint. Reports only show in Greenwich time instead of user timezone. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Calabrio ONE | Verint Workforce Management | |||||||||||||||||||||||||||||||
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| Workforce Management Software Features |
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| Calabrio ONE | Verint Workforce Management | |
|---|---|---|
| Likelihood to Recommend | 8.9 | 8.2 |
| Likelihood to Renew | 8.0 | 8.4 |
| Usability | 7.0 | 7.6 |
| Support Rating | 6.0 | 6.8 |
| In-Person Training | - | 6.4 |
| Online Training | - | 7.3 |
| Implementation Rating | 7.0 | 6.2 |
