Calabrio WFM vs. Mattersight Predictive Behavioral Routing (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Calabrio WFM | Score8.4 out of 10 | N/A | Formerly Teleopti, Calabrio WFM may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution. | N/A |
 Mattersight PBR | Score6 out of 10 | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
| Calabrio WFM | Mattersight PBR | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Calabrio WFM | Mattersight PBR | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 7.6 |
| Usability | 9.0 | 8.0 |