Calabrio WFM vs. OnSinch

Calabrio WFM

OnSinch

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Calabrio WFM	Score 8.5 out of 10	N/A	Formerly Teleopti, Calabrio WFM may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.	N/A
OnSinch	Score 0.0 out of 10	N/A	OnSinch automates everyday processes from creating orders to final invoicing. Orders, shift scheduling, worker recruitment and coordination, attendance approval, billing, and payroll all happen in the single application, that is always accessible online.	N/A

Pricing

Calabrio WFM

OnSinch

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Calabrio WFM	OnSinch
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

$410 one-time fee per installation

Additional Details

—

Additional modules, features, and usage limits available. Implementation and onboarding fee starts at $410, with the final cost based on the selected package—Starter, Essential, Grow, or Enterprise.

More Pricing Information

Community Pulse
	Calabrio WFM	OnSinch
Considered Both Products	Calabrio WFM Noah Miller Healthcare Technology Leader at Johnson & Johnson Chose Calabrio WFM We use this software on a regular basis and consistently meet expectations based on the results obtained through the application. I can easily monitor my team members' performance. Overall, this application increases productivity in our company's call center platform. We only … Incentivized Helpful? Verified User Anonymous Chose Calabrio WFM Teleopti before it was called Calabrio Teleopti. Incentivized Helpful? Verified User Anonymous Chose Calabrio WFM Never used another one Incentivized Helpful? Verified User Anonymous Chose Calabrio WFM I haven't used any other models. Incentivized Helpful? Verified User Anonymous Chose Calabrio WFM N/A Incentivized Helpful? Verified User Anonymous Chose Calabrio WFM We previously used Wisdom WFM, but it didn't accomplish nearly as much as Teleopti WFM has for us. Incentivized Helpful? Clinton Verley Senior Analyst, Operations Chose Calabrio WFM We selected Teleopti because we knew shift bids would be one of our top priorities and it came highly recommended in that space. We also were hoping for more advanced PTO management features but that is not a deal breaker for us thankfully. We had demos from all the major WFM … Incentivized Helpful? KG Kayla Gillespie Senior Support Specialist Chose Calabrio WFM I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff. Incentivized Helpful?	OnSinch No answer on this topic

Best Alternatives
	Calabrio WFM	OnSinch
Small Businesses	8x8 Contact Center Score 7.5 out of 10	When I Work Score 8.6 out of 10
Medium-sized Companies	Zoom Contact Center Score 8.3 out of 10	Paypro Workforce Management Score 9.7 out of 10
Enterprises	Genesys Multicloud CX (discontinued) Score 8.0 out of 10	Hubstaff Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Calabrio WFM	OnSinch
Likelihood to Recommend	10.0 (0 ratings)	- (0 ratings)
Usability	9.0 (0 ratings)	- (0 ratings)

User Testimonials
	Calabrio WFM	OnSinch
Likelihood to Recommend	Calabrio Teleopti WFM must be implemented urgently if there is an organizational problem, time is a primary factor if you want to achieve business success, scheduling meetings and knowing in detail what is the availability of all workers is a job that this product can do without any problem. the operational problem, this product evaluates with supplied data what is the availability of each worker, organizes everything effectively, customer service is also optimal because you can manage the staff and request the comparison of new workers according to the requirements of the entire equipment. Incentivized Kristin Butcher Wester Human Resources Specialist Read full review	No answers on this topic
Pros	Shift bids. It has a tremendous number of options for ranking agents bye seniority, quality scores, and other factors. Customer service has always been a strong point with Teleopti. There's never a problem getting help with use of the system or technical issues. User interface. Our agents really enjoy using their schedule portal and find it seamlessly integrates with their other software. The installation and onboarding process was pretty smooth considering other launches we've had. Clinton Verley Senior Analyst, Operations Read full review	No answers on this topic
Cons	PDF preview of a report cannot be scrolled down. Sometimes when picking a site it downloads the link as a document. N/A Incentivized Verified User Anonymous Read full review	No answers on this topic
Usability	It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	We use this software on a regular basis and consistently meet expectations based on the results obtained through the application. I can easily monitor my team members' performance. Overall, this application increases productivity in our company's call center platform. We only have a small number of users. Employees can use mobile devices, tablets, the web, MS Teams, or Slack to record their arrival and departure times. Creates powerful reports and automated timetables for each employee or workgroup. Incentivized Noah Miller Healthcare Technology Leader at Johnson & Johnson Read full review	No answers on this topic
Return on Investment	Our team has saved a significant amount of time by managing schedules in Teleopti It also frees up our workforce manager so they don't have to manage shift swaps Incentivized Verified User Anonymous Read full review	No answers on this topic
ScreenShots		OnSinch Screenshots