Chose Playvox
none
Invited by the Vendor
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Calabrio WFM vs. Playvox
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Calabrio WFM | Score8.4 out of 10 | N/A | Formerly Teleopti, Calabrio WFM may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution. | N/A |
 Playvox | Score7 out of 10 | N/A | Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps. | N/A |
| Calabrio WFM | Playvox | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Calabrio WFM | Playvox | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Calabrio WFM | Playvox | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 1.0 |
| Likelihood to Renew | - | 8.5 |
| Usability | 9.0 | 2.0 |
| Availability | - | 9.1 |
| Support Rating | - | 3.8 |
| Implementation Rating | - | 8.5 |
| Configurability | - | 6.4 |
| Product Scalability | - | 6.4 |
| Vendor post-sale | - | 8.1 |
| Vendor pre-sale | - | 9.0 |