Calabrio WFM vs. Playvox

Calabrio WFM

Calabrio WFM

25 Reviews and Ratings

Playvox

Playvox

250 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Calabrio WFM	Score 8.5 out of 10	N/A	Formerly Teleopti, Calabrio WFM may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.	N/A
Playvox	Score 6.9 out of 10	N/A	Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.	N/A

Pricing

Calabrio WFM

Playvox

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Calabrio WFM	Playvox
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Calabrio WFM	Playvox
Considered Both Products	Calabrio WFM Noah Miller Healthcare Technology Leader at Johnson & Johnson Chose Calabrio WFM We use this software on a regular basis and consistently meet expectations based on the results obtained through the application. I can easily monitor my team members' performance. Overall, this application increases productivity in our company's call center platform. We only … Incentivized Helpful? Verified User Anonymous Chose Calabrio WFM Teleopti before it was called Calabrio Teleopti. Incentivized Helpful? Verified User Anonymous Chose Calabrio WFM Never used another one Incentivized Helpful? Verified User Anonymous Chose Calabrio WFM I haven't used any other models. Incentivized Helpful? Verified User Anonymous Chose Calabrio WFM N/A Incentivized Helpful? Verified User Anonymous Chose Calabrio WFM We previously used Wisdom WFM, but it didn't accomplish nearly as much as Teleopti WFM has for us. Incentivized Helpful? Clinton Verley Senior Analyst, Operations Chose Calabrio WFM We selected Teleopti because we knew shift bids would be one of our top priorities and it came highly recommended in that space. We also were hoping for more advanced PTO management features but that is not a deal breaker for us thankfully. We had demos from all the major WFM … Incentivized Helpful? KG Kayla Gillespie Senior Support Specialist Chose Calabrio WFM I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff. Incentivized Helpful?	Playvox Verified User Anonymous Chose Playvox CCMath - Playvox was more intuitive to use Incentivized Helpful? MV Marina Vicente dos Santos Customer Services Team Lead Chose Playvox As far as my usage allows me to say, Scorebuddy did not open room for a dispute; in case the person evaluated does not agree with the rating she/he received, there is no possibility to document coaching and follow up on development or do the quiz for knowledge check. (I used … Incentivized Helpful? JN John Nessim Customer service agent Chose Playvox My quality coach through that gives me real examples of my failures attached to my photos and voices, which give me a real improvement of my total performance and following the quality coach guidelines and I used to get my results of coaching through it because that's UI is … Incentivized Helpful? MA Mark Ashraf Quality specialist analyst Chose Playvox Playvox is the best monitoring software I have ever seen, as other monitoring softwares don't support all tasks we need as a quality team, but in Playvox we can find all tasks we need, we can monitor the agents daily, we can make coaching sessions with the agents if they get … Incentivized Helpful? NI nada ibrahim Agent Chose Playvox Playvox stands in front of many obstacles, but it is working to develop it and there are not many problems in it unlike other things and applications, and I chose Playvox because it is useful and easy to use for small companies and works on developing the service provided in it … Incentivized Helpful? YS yussuf seliman Agent Chose Playvox Everything at Playvox is done in real-time, and our agents are working in real-time more and more these days. Playvox supplied the appropriate solution for our firm, which included intelligent decision-making and a real-time monitoring system. It's also a well-organized tool … Incentivized Helpful? AG Ahmed Gaber Communications Representative Chose Playvox Playvox shows the company how their agents are doing, and shows what are the real mistakes that agents are doing to try to solve it. Sessions in Playvox are too important for the teams to improve their skills that's why my company selected Playvox its the best way to improve … Incentivized Helpful? AA ahmed alsonbaty Agent Chose Playvox At Playvox, everything is done in real-time; today, our agents work more and more in real-time. Playvox provided our organization with the ideal answer, which was intelligent decision-making combined with a real-time monitoring system. It's also a well-organized tool for … Incentivized Helpful? AM ali mohamed Agent Chose Playvox Playvox was my first choice because it is the platform that my company employs. I've never worked on a platform like this before. Procedures, communications, and training were not saved in previous places where I worked; they were only transmitted verbally and occasionally in a … Incentivized Helpful? MF mahmoud fawzy Communications Representative Chose Playvox Playvox is the best at all points related to monitoring chats and calls also it's easy to use and all information is very clear and well organized which helps the managers to analyze agents' skills and performance, Playvox also is the best in coaching to help the agents learn … Incentivized Helpful? AS ahmed saleh agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? AA ahmed amir customr care representative Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? MM Mahmoud Magdi Agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? AD AHMED DAHROUG Agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? AM Amin Mohamed Agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? AT ahmed tarek agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? EA emad ahmed Vice President of Customer Support Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? SK shady khalifa customer care reprensenatative Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? MF moamen fares Agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? AM adel mohamed quality coach Chose Playvox I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt with any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by … Incentivized Helpful? ME mohamed el maghraby qualitu coutch Chose Playvox I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt with any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by … Incentivized Helpful? AH Ali Hassan Subject Matter Expert Chose Playvox I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt with any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by … Incentivized Helpful? PH Pola Hany Qa analyst Chose Playvox Playvox helps us as a quality team to do all work tasks we have, as all our work tasks are provided in Playvox, as we can monitor the agents daily, coaching them immediately if they get any failure using Playvox, making gauge score by monitoring the evaluations which had been … Incentivized Helpful? Verified User Anonymous Chose Playvox Playvox is more convenient for users as well as for Performance Analysts to analyze the overall performance and goals, Easy to get access and implement without hurdles. Incentivized Helpful? MA Mahmoud Ashraf Chat Support Agent Chose Playvox Ease of analysis and use is one of the first reasons for choosing Playvox, as Playvox analyzed my performance very skillfully, which brought me great benefit in developing my performance and then increasing my financial return, and from my experience Playvox is one of the most … Incentivized Helpful?

Best Alternatives
	Calabrio WFM	Playvox
Small Businesses	8x8 Contact Center Score 7.5 out of 10	8x8 Contact Center Score 7.5 out of 10
Medium-sized Companies	Eleveo Score 10.0 out of 10	Eleveo Score 10.0 out of 10
Enterprises	Genesys Multicloud CX (discontinued) Score 8.0 out of 10	Calabrio WFM Score 8.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Calabrio WFM	Playvox
Likelihood to Recommend	10.0 (0 ratings)	1.0 (0 ratings)
Likelihood to Renew	- (0 ratings)	8.5 (0 ratings)
Usability	9.0 (0 ratings)	2.0 (0 ratings)
Availability	- (0 ratings)	9.1 (0 ratings)
Support Rating	- (0 ratings)	3.8 (0 ratings)
Implementation Rating	- (0 ratings)	8.5 (0 ratings)
Configurability	- (0 ratings)	6.4 (0 ratings)
Product Scalability	- (0 ratings)	6.4 (0 ratings)
Vendor post-sale	- (0 ratings)	8.1 (0 ratings)
Vendor pre-sale	- (0 ratings)	9.0 (0 ratings)

User Testimonials
	Calabrio WFM	Playvox
Likelihood to Recommend	Calabrio Teleopti WFM must be implemented urgently if there is an organizational problem, time is a primary factor if you want to achieve business success, scheduling meetings and knowing in detail what is the availability of all workers is a job that this product can do without any problem. the operational problem, this product evaluates with supplied data what is the availability of each worker, organizes everything effectively, customer service is also optimal because you can manage the staff and request the comparison of new workers according to the requirements of the entire equipment. Incentivized Kristin Butcher Wester Human Resources Specialist Read full review	Playvox is excellent for a team who knows exactly what they need in order to get better. You have full control to set your metrics, track the data and provide feedback. If you're a team looking for software that will create the solutions for you, look elsewhere. Playvox is a fantastic tool, but a terrible genie Incentivized Verified User Anonymous Read full review
Pros	Shift bids. It has a tremendous number of options for ranking agents bye seniority, quality scores, and other factors. Customer service has always been a strong point with Teleopti. There's never a problem getting help with use of the system or technical issues. User interface. Our agents really enjoy using their schedule portal and find it seamlessly integrates with their other software. The installation and onboarding process was pretty smooth considering other launches we've had. Clinton Verley Senior Analyst, Operations Read full review	It's easy to start evaluating since it pulls up all the data automatically. It is easy to generate reports as all the data is stored in its servers and we just download it. Filters make it easy to see our Associates' areas of opportunity and strengths. Incentivized Alvaro Gomez Email Support Associate Read full review
Cons	PDF preview of a report cannot be scrolled down. Sometimes when picking a site it downloads the link as a document. N/A Incentivized Verified User Anonymous Read full review	The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load. Keep a lot of information It should have more languages for ease of control Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	I do not think my organization has and 2nd thought of changing the Playvox because I am sure they cannot find another option that is as easy and smooth. There is no other option at all. Playvox is being used here in every department and the company cannot run without this. Now it is a basic need of this business Incentivized PERVEAZ AMJAD Customer Support Specialist Read full review
Usability	It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it. Incentivized Verified User Anonymous Read full review	Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence. Verified User Anonymous Read full review
Reliability and Availability	No answers on this topic	I don't think I've encountered software problems before Incentivized MA mohammed abbas Palm City Read full review
Performance	No answers on this topic	do pages load quickly? yes / Do reports complete in a reasonable time frame, given their complexity? yes i think / If Playvox integrates with any other software or systems, does it tend to slow them down? i don't know Incentivized MA mohammed abbas Palm City Read full review
Support Rating	No answers on this topic	We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager. Incentivized CN Chrissie Nelms Contact Center Manager Read full review
Implementation Rating	No answers on this topic	From the day first, we were active on Playvox and happy with the features. It does not take much time to understand its features and its performance. A few training sessions with 'How to use' and we are experts using Playvox. Incentivized PERVEAZ AMJAD Customer Support Specialist Read full review
Alternatives Considered	We use this software on a regular basis and consistently meet expectations based on the results obtained through the application. I can easily monitor my team members' performance. Overall, this application increases productivity in our company's call center platform. We only have a small number of users. Employees can use mobile devices, tablets, the web, MS Teams, or Slack to record their arrival and departure times. Creates powerful reports and automated timetables for each employee or workgroup. Incentivized Noah Miller Healthcare Technology Leader at Johnson & Johnson Read full review	As far as my usage allows me to say, Scorebuddy did not open room for a dispute; in case the person evaluated does not agree with the rating she/he received, there is no possibility to document coaching and follow up on development or do the quiz for knowledge check. (I used Scorebuddy 2 years ago). Incentivized MV Marina Vicente dos Santos Customer Services Team Lead Read full review
Scalability	No answers on this topic	I think it is the best rating based on my experience Incentivized MA mohammed abbas Palm City Read full review
Return on Investment	Our team has saved a significant amount of time by managing schedules in Teleopti It also frees up our workforce manager so they don't have to manage shift swaps Incentivized Verified User Anonymous Read full review	Positive return motivation and learning[.] Negative return not continuous update[.] Positive return Guidance and assistance in my work[.] Negative return There are no pages to explain and facilitate access[.] Positive return Training to get back to better performance and learn from mistakes[.] Negative return no abbreviation[.] Incentivized MT muhammed taha dispatcher Read full review
ScreenShots		Playvox Screenshots