Calero vs. Variphy

Calero helps us precisely and effectively manage our telecom expenses and assets, ensuring that our telecom investments are utilised in the most efficient and cost-effective way possible. This solves our first of two primary business concerns. Second, it aids in the analysis of our telecom expenditures and the discovery of areas for cost-cutting.

Incentivized

It has been most helpful to our customer service (we call it patient advocates) department in evaluating complaints. It assisted us in finding issues where perhaps our service didn't live up to the customer's expectations. Letting our patients know they are cared for is our number one goal! I believe it also helped with employee satisfaction because managers and directors were able to see when staff was overwhelmed by calls. I use it to know when 911 calls are made, as well as when we need to add trunks to our phone system.

• Improve business process agility
• Creating internal/operational efficiencies
• Simple to use very adaptable several points of integration

Incentivized

• Our most used function is the Cradle to Grave function in Reporting. We get the full and exact path that any call takes.
• Monthly scheduled reporting is automatically sent to the correct Directors and Managers.
• Dashboards give a quick look at the status of your calls.
• The ability to use "Friendly Names" for fields for ease of user use.

• User interface: The software's interface could be made more user-friendly, with more intuitive navigation and clearer presentation of data and information.
• Data analytics: Calero's data analytics capabilities could be enhanced to provide more detailed and actionable insights into an organization's communication and information expenses.

Incentivized

• The ability to connect to systems that have a hybrid cloud solution so receive statistics from both sides

Because we did experience some non-vendor-related issues during and after implementation, Dre and the team were terrific at working with us to solve the problems and get us up and running.

Calero may be a good choice for the organizations that are looking for a
well-established and well-regarded solution specifically for telecom
expense management, but may not be the best choice for organizations
with broader IT cost optimization needs.

Incentivized

Variphy is a great enhancement

• Reduce the costs and ensure of expenses and kept within budget
• Communication resources are being used and identifying inefficiencies or areas for improvement
• Provide a clearer understanding of costs and helping to ensure that budgets are being used effectively

Incentivized

• No negative impact
• Positive impact because it let's measure circuit usage on an hourly basis to determine busy times