#1 most frequent
United States of America
93.1%27 installations of 29
What is Variphy?
Variphy is an analytics and management platform for Cisco Collaboration, Webex, or Zoom Phone.
Variphy provides functions in a single pane of glass through products and features with the feedback and requests of Unified Communications professionals.
What’s possible with Variphy:
- Dashboards, UCCX Wallboards, & Widgets
- CUCM CDR Reporting & Call Analytics
- UCCX Reporting & Analytics
- Cisco CUBE CDR Reporting
- Variphy Call Analytics for Zoom Phone
- Variphy Call Analytics for Webex Calling
- Variphy Call Analytics for Webex Contact Center
- Variphy Call Analytics for Microsoft Teams
- Variphy Cloud
- Remote Phone Control, Macros, & Broadcast
- Change Management & As-Built Reporting
- DN & DID Inventory Management
- Enhanced Consulting Services
Variphy provides functions in a single pane of glass through products and features with the feedback and requests of Unified Communications professionals.
What’s possible with Variphy:
- Dashboards, UCCX Wallboards, & Widgets
- CUCM CDR Reporting & Call Analytics
- UCCX Reporting & Analytics
- Cisco CUBE CDR Reporting
- Variphy Call Analytics for Zoom Phone
- Variphy Call Analytics for Webex Calling
- Variphy Call Analytics for Webex Contact Center
- Variphy Call Analytics for Microsoft Teams
- Variphy Cloud
- Remote Phone Control, Macros, & Broadcast
- Change Management & As-Built Reporting
- DN & DID Inventory Management
- Enhanced Consulting Services
Categories & Use Cases
Media
1 / 5
Screenshot of Cisco CDR & UCCX Reporting & Analytics
Who Buys & Uses Variphy
#2 most frequent
Canada
6.9%2 installations of 29
You can Call on Variphy any time! Their service and value are what keep us coming back every year.
Use Cases and Deployment Scope
As an organization, the University of New Mexico Sandoval Regional Medical Center uses Variphy for its exceptional CDR reporting and UCCX Dashboards. As a Communications Systems Analyst, I use it for investigating user and patient complaints. It is also used by managers and directors to help evaluate staffing needs. We have been using it for about 6 years. It has been really easy to manage from a server perspective. Here is one of the very best parts: Variphy's incredible customer service!!!! When we have needed their help, whether with a minor server issue or with developing reports (or a few times, just user error), they have always been there to quickly and kindly help out. They truly value their employees and customers and it really shows! They are constantly rolling out new development. Once our company wanted a new feature. They always listen to their customers. With great planning, they made it happen! Thanks, Variphy for 6 great years of Service!
Pros
- Our most used function is the Cradle to Grave function in Reporting. We get the full and exact path that any call takes.
- Monthly scheduled reporting is automatically sent to the correct Directors and Managers.
- Dashboards give a quick look at the status of your calls.
- The ability to use "Friendly Names" for fields for ease of user use.
Cons
- It might be nice to have a different "user" version of the app, with only selected functions like Dash Boards and Reporting using only the "simplified terms". I did not think to request this previously. It has such incredible capability and there are so many ways to use it, that end-users tend to ask IT to generate all of their reports. As an IT person, I would not mind adding selections in the rights area to allow each person to use them. As it stands, they have limited rights to reporting only, but they are sometimes "afraid" of its complexity.
Most Important Features
- Reporting is number one
Return on Investment
- I am not an accountant, but I know that Variphy has paid for itself in customer satisfaction. We have far fewer patient complaints than we did 6 years ago.
Alternatives Considered
Invision Community
Pleasantly Surprised and Satisfied!!!
Use Cases and Deployment Scope
We utilize Variphy CDR to supplement/enhance our call center reporting as well as our current call accounting system. Variphy gives us access to user-friendly reporting in addition to giving us reporting statistics of items we did not have access to previously.
Pros
- The ease of use in creating customize reporting
- Realtime data regarding CUBE statistics
- The ability to create really professional-looking reports
Cons
- The ability to connect to systems that have a hybrid cloud solution so receive statistics from both sides
Most Important Features
- The data it pulls from the phone system (for system clean up)
- the trunk usage data (CUBE data)
- Its enhancement to UCCX reporting
Return on Investment
- No negative impact
- Positive impact because it let's measure circuit usage on an hourly basis to determine busy times
Other Software Used
Cisco 4000 Series Integrated Services Routers (ISR 4000), Cisco Unified Communications Manager (Call Manager), Cisco Unified Contact Center
