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Calilio vs. Zendesk Talk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Calilio

    N/AN/ACalilio is a cloud telephony platform that offers virtual numbers for more than 100 countries. Operating since 2023, Calilio supports business phone systems. Calilio boasts a unified callbox feature, so that users can text, call, send voicemails, chat, and share images from a single window without the hassle of switching between multiple apps or navigating various pages in the app. Calilio's services include a web/app dialer, call filters, history, blocking, and forwarding, available through…

    $15

    per month per user

    Zendesk Talk

    Score8.6 out of 10
    N/AZendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.N/A
    Pricing
    CalilioZendesk Talk
    Editions & Modules
    Standard Plan
    $15
    per month per user
    Premium Plan
    $35
    per month per user
    Enterprise
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    CalilioZendesk Talk
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount for annual pricing on Standard and Premium Plan. 10 user minimum.
    More Pricing Information
    Features
    CalilioZendesk Talk
    Contact Center Software
    Comparison of Contact Center Software features of Calilio and Zendesk Talk
    Feature
    Calilio
    -
    Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Agent dashboard00 Ratings9.916 Ratings
    Validate callers00 Ratings6.012 Ratings
    Outbound response00 Ratings10.014 Ratings
    Call forwarding00 Ratings8.915 Ratings
    Click-to-call (CTC)00 Ratings10.013 Ratings
    Warm transfer00 Ratings9.912 Ratings
    Predictive dialing00 Ratings5.08 Ratings
    Interactive voice response00 Ratings10.010 Ratings
    REST APIs00 Ratings5.07 Ratings
    Call scripts00 Ratings7.06 Ratings
    Call tracking00 Ratings9.914 Ratings
    Multichannel integration00 Ratings5.110 Ratings
    CRM software integration00 Ratings5.09 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Calilio and Zendesk Talk
    Feature
    Calilio
    -
    Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Inbound call routing00 Ratings9.912 Ratings
    Omnichannel inbound routing00 Ratings5.110 Ratings
    Recording00 Ratings9.915 Ratings
    Quality management00 Ratings9.913 Ratings
    Call analytics00 Ratings8.913 Ratings
    Historical reporting00 Ratings8.913 Ratings
    Live reporting00 Ratings4.914 Ratings
    Customer surveys00 Ratings5.08 Ratings
    Customer interaction analytics00 Ratings8.19 Ratings
    User Ratings
    CalilioZendesk Talk
    Likelihood to Recommend
    -
    (0 ratings)
    9.9
    (16 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (3 ratings)