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Call Center Studio vs. CloudTalk

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Call Center Studio

3 Reviews and Ratings

CloudTalk

66 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Call Center Studio

    Score9 out of 10
    		N/ACall Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed…N/A

    CloudTalk

    Score7.2 out of 10
    		N/ACloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…

    $27

    per month per user

    Pricing
    Call Center StudioCloudTalk
    Editions & Modules
    No answers on this topic
    CloudTalk Lite
    $27
    per month per user
    CloudTalk Essential
    $39
    per month per user
    CloudTalk Expert
    $69
    per month per user
    CloudTalk Custom
    Custom Pricing
    per user or company/month (invoiced annually)
    Offerings
    Pricing Offerings
    Call Center StudioCloudTalk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—A discount is offered for annual billing.
    More Pricing Information
    Features
    Call Center StudioCloudTalk
    Contact Center Software
    Comparison of Contact Center Software features of Call Center Studio and CloudTalk
    Feature
    Call Center Studio
    9.5
    2 Ratings
    CloudTalk
    9.8
    45 Ratings
    Agent dashboard8.92 Ratings10.045 Ratings
    Validate callers9.01 Ratings9.840 Ratings
    Outbound response9.02 Ratings10.041 Ratings
    Call forwarding10.02 Ratings9.940 Ratings
    Click-to-call (CTC)10.01 Ratings9.839 Ratings
    Warm transfer9.01 Ratings9.631 Ratings
    Predictive dialing10.02 Ratings10.025 Ratings
    Interactive voice response9.02 Ratings9.929 Ratings
    REST APIs9.02 Ratings9.630 Ratings
    Call scripts10.02 Ratings9.125 Ratings
    Call tracking10.02 Ratings9.436 Ratings
    Multichannel integration10.02 Ratings9.930 Ratings
    CRM software integration9.02 Ratings9.936 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Call Center Studio and CloudTalk
    Feature
    Call Center Studio
    9.4
    2 Ratings
    CloudTalk
    9.9
    42 Ratings
    Inbound call routing9.02 Ratings10.036 Ratings
    Omnichannel inbound routing10.01 Ratings9.929 Ratings
    Recording10.02 Ratings9.938 Ratings
    Quality management9.02 Ratings9.934 Ratings
    Call analytics9.02 Ratings10.040 Ratings
    Historical reporting10.02 Ratings9.937 Ratings
    Live reporting9.02 Ratings9.935 Ratings
    Customer surveys9.02 Ratings9.927 Ratings
    Customer interaction analytics9.02 Ratings9.926 Ratings
    User Ratings
    Call Center StudioCloudTalk
    Likelihood to Recommend
    9.0
    (2 ratings)
    10.0
    (45 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.7
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    3.6
    (11 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)