Call Center Studio vs. Five9
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Call Center Studio | Score9 out of 10 | N/A | Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed… | N/A |
 Five9 | Score8.4 out of 10 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | $119 per month |
| Call Center Studio | Five9 | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Call Center Studio | Five9 | |
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| Likelihood to Recommend | 9.0 | 6.5 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 9.0 |
| Availability | - | 9.0 |
| Performance | - | 8.0 |
| Support Rating | - | 9.0 |
| Online Training | - | 10.0 |
| Implementation Rating | - | 10.0 |
| Configurability | - | 9.0 |
| Contract Terms and Pricing Model | - | 8.0 |
| Ease of integration | - | 9.0 |
| Product Scalability | - | 9.0 |
| Professional Services | - | 9.0 |
| Vendor post-sale | - | 8.0 |
| Vendor pre-sale | - | 8.0 |