TrustRadius: an HG Insights company

Call Center Studio vs. Genesys Cloud CX

Save this comparison

Save this comparison

Call Center Studio

3 Reviews and Ratings

Genesys Cloud CX

757 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Call Center Studio

    Score9 out of 10
    		N/ACall Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed…N/A

    Genesys Cloud CX

    Score7.9 out of 10
    		N/AGenesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

    $75

    per month (billed annually) per user

    Pricing
    Call Center StudioGenesys Cloud CX
    Editions & Modules
    No answers on this topic
    Genesys Cloud CX 1 - Voice
    $75
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital
    $95
    per month (billed annually) per user
    Genesys Cloud CX 2 - Digital + Voice
    $115
    per month (billed annually) per user
    Genesys Cloud CX 3 - Digital + WEM
    $135
    per month (billed annually) per user
    Genesys Cloud CX 3 Digital + WEM + Voice
    $155
    per month (billed annually) per user
    Offerings
    Pricing Offerings
    Call Center StudioGenesys Cloud CX
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Pricing plans can also be billed hourly.
    More Pricing Information
    Features
    Call Center StudioGenesys Cloud CX
    Contact Center Software
    Comparison of Contact Center Software features of Call Center Studio and Genesys Cloud CX
    Feature
    Call Center Studio
    9.5
    2 Ratings
    Genesys Cloud CX
    8.7
    412 Ratings
    Agent dashboard8.92 Ratings8.6394 Ratings
    Validate callers9.01 Ratings8.9346 Ratings
    Outbound response9.02 Ratings9.0308 Ratings
    Call forwarding10.02 Ratings8.6334 Ratings
    Click-to-call (CTC)10.01 Ratings8.8269 Ratings
    Warm transfer9.01 Ratings9.2381 Ratings
    Predictive dialing10.02 Ratings8.8226 Ratings
    Interactive voice response9.02 Ratings9.0327 Ratings
    REST APIs9.02 Ratings7.8275 Ratings
    Call scripts10.02 Ratings8.0305 Ratings
    Call tracking10.02 Ratings8.8371 Ratings
    Multichannel integration10.02 Ratings8.4300 Ratings
    CRM software integration9.02 Ratings8.5290 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Call Center Studio and Genesys Cloud CX
    Feature
    Call Center Studio
    9.4
    2 Ratings
    Genesys Cloud CX
    8.7
    391 Ratings
    Inbound call routing9.02 Ratings8.5366 Ratings
    Omnichannel inbound routing10.01 Ratings8.9283 Ratings
    Recording10.02 Ratings9.2371 Ratings
    Quality management9.02 Ratings8.9340 Ratings
    Call analytics9.02 Ratings8.9350 Ratings
    Historical reporting10.02 Ratings8.2365 Ratings
    Live reporting9.02 Ratings8.7360 Ratings
    Customer surveys9.02 Ratings7.7221 Ratings
    Customer interaction analytics9.02 Ratings9.0265 Ratings
    User Ratings
    Call Center StudioGenesys Cloud CX
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.6
    (434 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (38 ratings)
    Usability
    -
    (0 ratings)
    8.6
    (69 ratings)
    Availability
    -
    (0 ratings)
    8.2
    (6 ratings)
    Performance
    -
    (0 ratings)
    8.1
    (6 ratings)
    Support Rating
    -
    (0 ratings)
    6.2
    (100 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (5 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (11 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (20 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (6 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.9
    (15 ratings)
    Ease of integration
    -
    (0 ratings)
    8.9
    (8 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (7 ratings)
    Professional Services
    -
    (0 ratings)
    7.6
    (12 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.3
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (9 ratings)