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Call Center Studio vs. Gladly CX Platform

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Call Center Studio

3 Reviews and Ratings

Gladly CX Platform

10 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Call Center Studio

    Score9 out of 10
    		N/ACall Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed…N/A

    Gladly CX Platform

    Score8 out of 10
    		N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Pricing
    Call Center StudioGladly CX Platform
    Editions & Modules
    No answers on this topic
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Offerings
    Pricing Offerings
    Call Center StudioGladly CX Platform
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Call Center StudioGladly CX Platform
    Contact Center Software
    Comparison of Contact Center Software features of Call Center Studio and Gladly CX Platform
    Feature
    Call Center Studio
    9.5
    2 Ratings
    Gladly CX Platform
    -
    Ratings
    Agent dashboard8.92 Ratings00 Ratings
    Validate callers9.01 Ratings00 Ratings
    Outbound response9.02 Ratings00 Ratings
    Call forwarding10.02 Ratings00 Ratings
    Click-to-call (CTC)10.01 Ratings00 Ratings
    Warm transfer9.01 Ratings00 Ratings
    Predictive dialing10.02 Ratings00 Ratings
    Interactive voice response9.02 Ratings00 Ratings
    REST APIs9.02 Ratings00 Ratings
    Call scripts10.02 Ratings00 Ratings
    Call tracking10.02 Ratings00 Ratings
    Multichannel integration10.02 Ratings00 Ratings
    CRM software integration9.02 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Call Center Studio and Gladly CX Platform
    Feature
    Call Center Studio
    9.4
    2 Ratings
    Gladly CX Platform
    -
    Ratings
    Inbound call routing9.02 Ratings00 Ratings
    Omnichannel inbound routing10.01 Ratings00 Ratings
    Recording10.02 Ratings00 Ratings
    Quality management9.02 Ratings00 Ratings
    Call analytics9.02 Ratings00 Ratings
    Historical reporting10.02 Ratings00 Ratings
    Live reporting9.02 Ratings00 Ratings
    Customer surveys9.02 Ratings00 Ratings
    Customer interaction analytics9.02 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Call Center Studio and Gladly CX Platform
    Feature
    Call Center Studio
    -
    Ratings
    Gladly CX Platform
    8.0
    2 Ratings
    Organize and prioritize service tickets00 Ratings5.02 Ratings
    Expert directory00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings10.02 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings5.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Call Center Studio and Gladly CX Platform
    Feature
    Call Center Studio
    -
    Ratings
    Gladly CX Platform
    10.0
    1 Ratings
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Call Center Studio and Gladly CX Platform
    Feature
    Call Center Studio
    -
    Ratings
    Gladly CX Platform
    10.0
    2 Ratings
    IVR00 Ratings10.02 Ratings
    Social integration00 Ratings10.02 Ratings
    Email support00 Ratings10.02 Ratings
    Help Desk CRM integration00 Ratings10.02 Ratings
    User Ratings
    Call Center StudioGladly CX Platform
    Likelihood to Recommend
    9.0
    (2 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)