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Call Center Studio vs. NiCE CXone Mpower

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Call Center Studio

3 Reviews and Ratings

NiCE CXone Mpower

948 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Call Center Studio

    Score9 out of 10
    		N/ACall Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed…N/A

    NiCE CXone Mpower

    Score8.9 out of 10
    		N/ANICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

    $71

    per month per user

    Pricing
    Call Center StudioNiCE CXone Mpower
    Editions & Modules
    No answers on this topic
    CXone Mpower Digital Agent
    $71
    per month per user
    CXone Mpower Voice Agent
    $94
    per month per user
    CXone Mpower Omnichannel Agent
    $110
    per month per user
    CXone Mpower Essential Suite
    $135
    per month per user
    Cxone Mpower Core Suite
    $169
    per month per user
    CXone Mpower Complete Suite
    $209
    per month per user
    CXone Mpower Ultimate Suite
    $249
    per month per user
    Offerings
    Pricing Offerings
    Call Center StudioNiCE CXone Mpower
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Call Center StudioNiCE CXone Mpower
    Contact Center Software
    Comparison of Contact Center Software features of Call Center Studio and NiCE CXone Mpower
    Feature
    Call Center Studio
    9.5
    2 Ratings
    NiCE CXone Mpower
    9.4
    582 Ratings
    Agent dashboard8.92 Ratings9.2560 Ratings
    Validate callers9.01 Ratings9.6472 Ratings
    Outbound response9.02 Ratings9.5491 Ratings
    Call forwarding10.02 Ratings9.3444 Ratings
    Click-to-call (CTC)10.01 Ratings9.2404 Ratings
    Warm transfer9.01 Ratings9.8532 Ratings
    Predictive dialing10.02 Ratings9.6318 Ratings
    Interactive voice response9.02 Ratings9.5377 Ratings
    REST APIs9.02 Ratings9.3302 Ratings
    Call scripts10.02 Ratings9.2323 Ratings
    Call tracking10.02 Ratings9.5511 Ratings
    Multichannel integration10.02 Ratings9.3365 Ratings
    CRM software integration9.02 Ratings9.0366 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Call Center Studio and NiCE CXone Mpower
    Feature
    Call Center Studio
    9.4
    2 Ratings
    NiCE CXone Mpower
    9.4
    557 Ratings
    Inbound call routing9.02 Ratings9.5512 Ratings
    Omnichannel inbound routing10.01 Ratings9.1374 Ratings
    Recording10.02 Ratings9.6496 Ratings
    Quality management9.02 Ratings9.1481 Ratings
    Call analytics9.02 Ratings9.2487 Ratings
    Historical reporting10.02 Ratings9.4480 Ratings
    Live reporting9.02 Ratings9.4466 Ratings
    Customer surveys9.02 Ratings9.5300 Ratings
    Customer interaction analytics9.02 Ratings9.6320 Ratings
    User Ratings
    Call Center StudioNiCE CXone Mpower
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.7
    (614 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (28 ratings)
    Usability
    -
    (0 ratings)
    9.3
    (588 ratings)
    Availability
    -
    (0 ratings)
    8.5
    (10 ratings)
    Performance
    -
    (0 ratings)
    7.9
    (10 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (6 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.1
    (12 ratings)
    Configurability
    -
    (0 ratings)
    8.5
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    7.6
    (10 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.9
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.9
    (9 ratings)