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Call Center Studio vs. Zendesk Talk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Call Center Studio

    Score9 out of 10
    N/ACall Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed…N/A

    Zendesk Talk

    Score8.6 out of 10
    N/AZendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.N/A
    Pricing
    Call Center StudioZendesk Talk
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Call Center StudioZendesk Talk
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Call Center StudioZendesk Talk
    Contact Center Software
    Comparison of Contact Center Software features of Call Center Studio and Zendesk Talk
    Feature
    Call Center Studio
    9.5
    2 Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Agent dashboard8.92 Ratings9.916 Ratings
    Validate callers9.01 Ratings6.012 Ratings
    Outbound response9.02 Ratings10.014 Ratings
    Call forwarding10.02 Ratings8.915 Ratings
    Click-to-call (CTC)10.01 Ratings10.013 Ratings
    Warm transfer9.01 Ratings9.912 Ratings
    Predictive dialing10.02 Ratings5.08 Ratings
    Interactive voice response9.02 Ratings10.010 Ratings
    REST APIs9.02 Ratings5.07 Ratings
    Call scripts10.02 Ratings7.06 Ratings
    Call tracking10.02 Ratings9.914 Ratings
    Multichannel integration10.02 Ratings5.110 Ratings
    CRM software integration9.02 Ratings5.09 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Call Center Studio and Zendesk Talk
    Feature
    Call Center Studio
    9.4
    2 Ratings
    Zendesk Talk
    7.8
    16 Ratings
    Inbound call routing9.02 Ratings9.912 Ratings
    Omnichannel inbound routing10.01 Ratings5.110 Ratings
    Recording10.02 Ratings9.915 Ratings
    Quality management9.02 Ratings9.913 Ratings
    Call analytics9.02 Ratings8.913 Ratings
    Historical reporting10.02 Ratings8.913 Ratings
    Live reporting9.02 Ratings4.914 Ratings
    Customer surveys9.02 Ratings5.08 Ratings
    Customer interaction analytics9.02 Ratings8.19 Ratings
    User Ratings
    Call Center StudioZendesk Talk
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.9
    (16 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (3 ratings)