CallFire vs. Evolve IP Unified Communications

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.

Incentivized

For small locations, it's perfect but maybe not for larger locations with more then 50 people. It would depend on your bandwidth availability and what type of redundancy you have in place.

• CallFire has amazing organization as far as categories and campaigns and all aspects go.
• It is very easy to use and understand! Very user friendly.
• Customer service and help is awesome! There have been some times when I have needed assistance and they were always so quick to reply.

Incentivized

• Unified Communications
• Centralized management of a distributed phone system
• Training

Incentivized

• The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
• API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
• The standard reports are generally sufficient, but there isn't any customization or intelligence available.

Incentivized

• There are so many ways they need to improve. I can't list them all.
• First off, their tech support is the worst I've ever seen. They generally break something on at least half the tickets we submit. New accounts always have some kind of issue and it is amazing when one works 100%. Response times were terrible too. It could take 2-8 days just to get a new account setup.
• Reporting is inaccurate. Even trying to get it configured with their support team was a hassle and didn't work and wasn't even our data.
• Billing had mistakes often and there could be 3 SKUs for the same item. Same item number, description has the same words in a different order.
• Admin features are lacking. We can't even change the physical phone on an account. We can't create new accounts. Very limited options.
• The admin portal info is inaccurate. Some accounts show no phone associated even though they have one that is working on their account.
• There are times that randomly something stops working and not even the tier 1 support can fix it - a checkbox could "uncheck" itself magically and neither we nor the tier 1 tech can check the box again.
• When we ask to have licenses removed, they don't remove all the licenses. Then, when we re-use that DID (which is what the account is tied to) for a new user, the license applies to them - for instance, call recording. And we didn't ask for call recording on that new user.
• UC-One crashes all the time. It frustrates our users and has a few commonly seen issues.

Incentivized

There is no reason not to, it has proven effective in the usage

Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.

Incentivized

We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional developers just to get Trello set up and maintained. With CallFire, it was very intuitive and easy to setup quickly.

Incentivized

Evolve is worse than Dialpad, Vonage, RingCentral, Genesys, MS Teams, 8x8, and any other system I've dealt with. These mentioned all have better features, work well, are simple to use and admin, and some of them cost less.

Incentivized

• I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
• Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.

Incentivized

• Cost and time savings over supporting and maintaining on-premise PBX equipment.
• Increased flexibility for employees to stay connected from a variety of locations.
• Increased productivity in our phone room by allowing the use of a soft-client that can integrate into our workflows via features such as click-to-dial.

Incentivized