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Vonage Business Communications

Score8 out of 10

91 Reviews and Ratings

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What is Vonage Business Communications?

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Vonage Business Communications has to offer, as determined by TrustRadius' reviewers.
Based on 91 ratings of Vonage Business Communications's features
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Top Performing Features

  • Hosted PBX

    Hosted telephony infrastructure obviated the need for local PBX hardware

    Category average: 8.6

  • Voicemail Transcription

    AI-powered voice-to-text transcription of voicemails

    Category average: 8.1

  • Multi-level Interactive Voice Response (IVR)

    IVR is a phone menu allowing callers to interact with the system through voice and keypad

    Category average: 8.3

Areas for Improvement

  • Meeting initiation

    Meetings can be easily initiated, whether they are scheduled or on the fly.

    Category average: 9.2

  • Mobile app for Android

    Android app

    Category average: 8.5

  • Desktop sharing

    Presenters can remotely share a view of their desktop with attendees.

    Category average: 9

Reviews

What users are saying about Vonage Business Communications.
View all reviews

Good Platform which gives you blissful calling and texting experience

Pooja ThakurView profile
Recruiter in Human Resources at Pinnacle Technology (51-200 employees employees)

Use Cases and Deployment Scope

I am a recruiter at Pinnacle and using Vonage Business Communications to communicate candidates in United States. It is helping me to connect with international candidates easily via voice and texting and achieve my recruitment activity goals.

Pros

  • No doubt to say that Vonage is an awesome platform. I recently started using the Vonage Mobile app and believe me its is very helpful to connect with my all candidates as well as internal team members quickly & easily as I was working remotely as sometimes was on leave and not have access to my laptop.

Cons

  • no dislike for Vonage so far

Return on Investment

  • So far it gives me and my team a positive impact.

Usability

Other Software Used

Microsoft Teams, Beeline Extended Workforce Platform, Ceipal ATS, Google Chat, Excel Analyzer

Best software to call text internationally

Von Varun PasanView profile
Sr. Account Manager in Human Resources at Pinnacle Technology (51-200 employees employees)

Use Cases and Deployment Scope

I have been using Vonage Business Communications since decade and found very easy to use specially for calls & texts to USA candidates. I have installed app in my cell phone which is very very easy and you can use anywhere.

Pros

  • Easy to use
  • Can use anywhere from with phone app
  • best for international calling & texting
  • also you can create internal teams group
  • Easy to save contacts in Vonage Business Communications

Cons

  • Sometime, we faced texting issue especially while sending to US candidates.

Return on Investment

  • Overall position impact
  • the negative could a texting issue

Usability

Other Software Used

Microsoft Teams

Vonage Business Communications A Game-Changer for Remote Teams

Verified User
Administrator in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

Our organization leverages Vonage Business Communications to enhance team collaboration and customer interactions. It solves problems such as disjointed communication and workflow inefficiencies. We utilize VoIP calls, video meetings, and messaging, which boost remote work and customer support effectiveness. This integration has optimized our operations and increased productivity. It provide me a detailed user report, which helps me to monitor the call report.

Pros

  • With the Vonage Business Communications Mobile and Desktop apps, users can make calls, send messages, and host meetings using their business phone number from virtually any device.
  • Vonage Business Communications is designed to scale with your business, offering flexible plans and features that can grow as your needs evolve.
  • It seamlessly integrates with popular CRM systems, enhancing customer relationship management and streamlining workflows.
  • Features like call routing, call forwarding, and voicemail ensure that important calls are never missed.

Cons

  • While it integrates with many CRMs, there are still some popular tools and platforms that it doesn't support
  • You must exit the app and reconnect because it does not recognize headphones automatically after you reconnect.

Return on Investment

  • Vonage Business Communications has positively impacted businesses by enhancing customer engagement through AI-powered interactions, leading to increased customer satisfaction and loyalty
  • This, in turn, has driven higher sales and revenue growth
  • On the downside, some businesses may find the initial setup and integration costs high, potentially affecting short-term ROI
  • Overall, the long-term benefits often outweigh the initial investment, contributing to improved business objectives.

Usability

Great way to communicate effectively!

Incentivized
Julia Urbanski
Licensing in Corporate at Momentum Solar (1001-5000 employees employees)

Use Cases and Deployment Scope

I use Vonage to communicate with my customers via text or phone. I like it because the app is on my computer and doesn't require me to have an actual phone. This allows me to use a company phone line that can be recorded for future reference or recall. We have had to use it many time before to prove a conversation.

Pros

  • records calls
  • keeps record of texts
  • allows use of rest of computer during use

Cons

  • allowing us to send/receive pictures
  • need to be able to hang up if the program shuts down
  • allowing video phone calls

Return on Investment

  • allows us to streamline communications across the country
  • Keeps all communications in one place
  • limits with photos prevent us from using only this program

Alternatives Considered

8x8 Work

Vonage Business Communications is worth it

Incentivized
Boyd HarrisonView profile
Administrator in Customer Service at Fairfax Presbyterian Church (11-50 employees employees)

Use Cases and Deployment Scope

I used Vonage Business Communications for over 5 years as a solution to replacing an aged PBX system. It turned out to be a great solution for us, bringing the church into the 21st century with a high tech solution using existing architecture, easy expandability, advanced tools like auditing and visual voicemail, and a lot more.

Pros

  • Visual voicemail
  • Expandability
  • Price

Cons

  • Outages
  • Cost of new phones
  • Better desktop software

Return on Investment

  • High ROI
  • Improved professionalism of phones
  • Better features

Alternatives Considered

8x8 Work

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