CallFire vs. FastCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallFire
Score 9.7 out of 10
N/A
CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.
$99
per month
FastCall
Score 8.3 out of 10
N/A
FastCall, headquartered in Hollywood, offers a sales dialer via a Salesforce native app supporting outbound and inbound calls and call logging.N/A
Pricing
CallFireFastCall
Editions & Modules
Lite
$99.00
per month
Startup
$199.00
per month
Grow
$299.00
per month
Pro
$599.00
per month
No answers on this topic
Offerings
Pricing Offerings
CallFireFastCall
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CallFireFastCall
Features
CallFireFastCall
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallFire
7.6
Ratings
5% below category average
FastCall
-
Ratings
Hosted PBX6.00 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.00 Ratings00 Ratings
User templates7.00 Ratings00 Ratings
Call reports7.20 Ratings00 Ratings
Directory of employee names9.00 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CallFire
9.3
Ratings
10% above category average
FastCall
-
Ratings
Answering rules8.00 Ratings00 Ratings
Call recording10.00 Ratings00 Ratings
Call park8.50 Ratings00 Ratings
Call screening10.00 Ratings00 Ratings
Message alerts10.00 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallFire
10.0
Ratings
22% above category average
FastCall
-
Ratings
Video conferencing10.00 Ratings00 Ratings
Audio conferencing10.00 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallFire
8.3
Ratings
4% above category average
FastCall
-
Ratings
Mobile app for iOS8.50 Ratings00 Ratings
Mobile app for Android8.00 Ratings00 Ratings
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
CallFire
-
Ratings
FastCall
8.0
Ratings
11% above category average
Contact preview00 Ratings7.00 Ratings
Dialer-CRM integration00 Ratings10.00 Ratings
Call notes & tags00 Ratings6.00 Ratings
Automatic call logging00 Ratings9.00 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
CallFire
-
Ratings
FastCall
7.9
Ratings
3% above category average
Outbound dialing00 Ratings9.00 Ratings
Inbound routing00 Ratings9.00 Ratings
Custom caller ID00 Ratings8.00 Ratings
Click-to-call00 Ratings5.00 Ratings
Recorded voicemail drop00 Ratings10.00 Ratings
Dialer contact import00 Ratings7.00 Ratings
Campaign & list management00 Ratings7.00 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
CallFire
-
Ratings
FastCall
6.3
Ratings
18% below category average
Follow-up calls00 Ratings6.00 Ratings
Dialer reporting & analytics00 Ratings6.00 Ratings
Dialer compliance00 Ratings7.00 Ratings
User Ratings
CallFireFastCall
Likelihood to Recommend
9.4
(0 ratings)
8.0
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
CallFireFastCall
Likelihood to Recommend
If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
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FastCall is great for TEAMS! It's also great when used in combination with SalesForce for a powerful CRM tool.
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Pros
  • CallFire has amazing organization as far as categories and campaigns and all aspects go.
  • It is very easy to use and understand! Very user friendly.
  • Customer service and help is awesome! There have been some times when I have needed assistance and they were always so quick to reply.
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  • Pre-recorded voicemails.
  • Call logs.
  • User-friendly experience.
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Cons
  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
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  • Cannot press [enter] to call, you need to manually click on the call button
  • There are some features that require more clicks than I would expect, i.e. hanging up requires clicking on [spoke to] as well as [end call], which can be annoying.
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Likelihood to Renew
There is no reason not to, it has proven effective in the usage
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No answers on this topic
Alternatives Considered
We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional developers just to get Trello set up and maintained. With CallFire, it was very intuitive and easy to setup quickly.
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I love FastCall, because it allows me to leave a pre-recorded voicemail, unlike Dialpad.
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Return on Investment
  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
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  • Saves time when calling and leaving many voicemails.
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ScreenShots