#1 most frequent
Canada
50.0%1 installation of 2
What is FastCall?
FastCall, headquartered in Hollywood, offers a sales dialer via a Salesforce native app supporting outbound and inbound calls and call logging.
Categories & Use Cases
Top Performing Features
Dialer-CRM integration
Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.
Category average: 7.3
Recorded voicemail drop
Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.
Category average: 7.9
Automatic call logging
Dialer automatically logs all calls (successful/attempted).
Category average: 7.5
Areas for Improvement
Follow-up calls
Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.
Category average: 7.8
Dialer reporting & analytics
Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.
Category average: 6.8
Click-to-call
Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.
Category average: 8
Who Buys & Uses FastCall
#2 most frequent
United States of America
50.0%1 installation of 2
FastCall makes Calls Fast!
Pros
- Pre-recorded voicemails.
- Call logs.
- User-friendly experience.
Cons
- Cannot press [enter] to call, you need to manually click on the call button
- There are some features that require more clicks than I would expect, i.e. hanging up requires clicking on [spoke to] as well as [end call], which can be annoying.
Return on Investment
- Saves time when calling and leaving many voicemails.
Alternatives Considered
Dialpad
Other Software Used
Dialpad, Slack, Google Drive