TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallFire

    Score9.7 out of 10
    N/ACallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.

    $99

    per month

    Fuze

    Score5.8 out of 10
    Enterprise companies (1,001+ employees)
    Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

    $15

    per month

    Pricing
    CallFireFuze
    Editions & Modules
    Lite
    $99.00
    per month
    Startup
    $199.00
    per month
    Grow
    $299.00
    per month
    Pro
    $599.00
    per month
    US Outbound
    $0.02
    Per Minute
    Fuze Meetings
    $15
    Per User/Per Month
    Offerings
    Pricing Offerings
    CallFireFuze
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Features
    CallFireFuze
    Cloud PBX
    Comparison of Cloud PBX features of CallFire and Fuze
    Feature
    CallFire
    7.6
    11 Ratings
    Fuze
    5.5
    111 Ratings
    Hosted PBX6.02 Ratings5.178 Ratings
    Multi-level Interactive Voice Response (IVR)9.07 Ratings6.073 Ratings
    User templates7.04 Ratings5.060 Ratings
    Call reports7.210 Ratings6.192 Ratings
    Directory of employee names9.05 Ratings5.1107 Ratings
    Call Management
    Comparison of Call Management features of CallFire and Fuze
    Feature
    CallFire
    9.3
    10 Ratings
    Fuze
    6.5
    107 Ratings
    Answering rules8.07 Ratings7.099 Ratings
    Call recording10.010 Ratings6.089 Ratings
    Call park8.53 Ratings7.073 Ratings
    Call screening10.04 Ratings00 Ratings
    Message alerts10.05 Ratings6.193 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CallFire and Fuze
    Feature
    CallFire
    10.0
    1 Ratings
    Fuze
    7.1
    91 Ratings
    Video conferencing10.01 Ratings7.077 Ratings
    Audio conferencing10.01 Ratings7.190 Ratings
    Mobile apps
    Comparison of Mobile apps features of CallFire and Fuze
    Feature
    CallFire
    8.3
    2 Ratings
    Fuze
    8.0
    103 Ratings
    Mobile app for iOS8.52 Ratings8.094 Ratings
    Mobile app for Android8.01 Ratings8.077 Ratings
    User Ratings
    CallFireFuze
    Likelihood to Recommend
    9.4
    (15 ratings)
    6.0
    (116 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    7.7
    (20 ratings)
    Usability
    -
    (0 ratings)
    7.1
    (12 ratings)
    Availability
    -
    (0 ratings)
    8.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    7.4
    (88 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (111 ratings)
    Configurability
    -
    (0 ratings)
    8.7
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    8.0
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    7.8
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.6
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (3 ratings)