Fuze

Fuze

199 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Fuze	Score5.8 out of 10	Enterprise companies (1,001+ employees)	Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.	$15 per month

Pricing

Fuze

US Outbound: $0.02
Per Minute
Fuze Meetings: $15
Per User/Per Month

Pricing Offerings
Fuze
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Required

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Community Pulse
Key User Insights
	Fuze
Considered Both Products	Fuze Souvik Giri Graduate Engineer Trainee in Product Management at Royal Enfield (Automotive, 1001-5000 employees) Chose Fuze Fuze was basically selected as our priority because of its seamless calling feature as compared to its competitors and the edge of simplifying the contextual features it is offering Incentivized Helpful? Verified User Chose Fuze 8x8 Contact Center offers almost the same product and features. Incentivized Helpful? Dominic Yu (He/Him), CISSP, PMP VP of IT and Business Systems in Information Technology at Rand Worldwide (Computer Software, 201-500 employees) Chose Fuze Fuze proved to be a great solution and quite the improvement from our XO phone platform we moved away from. Fuze as a cloud solution allowed us to transition to a remote work environment very easily. Fuze reporting provided valuable insight into the call activity of sales … Incentivized Helpful? Howard Feist VF-Finance in Finance and Accounting at American Biltrite (Packaging & Containers, 501-1000 employees) Chose Fuze We did not evaluate any other products for our phone service. Incentivized Helpful? Verified User Chose Fuze Almost went with PanTerra and then discovered that Fuze has better infrastructure which allows for more reliability and uptime. RingCentral had too many apps and didn't feel centralized enough. Incentivized Helpful? Jim Ott Senior Systems Engineer in Information Technology at CPC Logistics Inc (Logistics & Supply Chain, 1001-5000 employees) Chose Fuze We have used smaller VoIP vendors and UCaaS, such as Ring Central, in the past. We chose Fuze, and it has been the right fit for us. The private VoIP vendor was not as expandable, and the services [were] just not there. Ring Central, though a capable product, was just not … Incentivized Helpful? Verified User Chose Fuze They are more expensive, with less product offerings, and a less dependable service. Incentivized Helpful? Jason Mahoney Infrastructure Business Relationship Manager in Information Technology at PTC (Computer Software, 5001-10,000 employees) Chose Fuze Fuze had a much better global model and call center. Incentivized Helpful? Verified User Chose Fuze Better organization level coverage. Incentivized Helpful? Joel Amaya IT Support in Information Technology at Exide (Automotive, 1001-5000 employees) Chose Fuze Fuze has more features available and the UI is more friendly. Incentivized Helpful? Dan Hamilton Manager IT Systems in Information Technology at SoClean Inc (Medical Device, 201-500 employees) Chose Fuze I've used or reviewed Zoom, Ring Central Fuze, MS Teams, GoTo Meetings, and CallTower. Incentivized Helpful? Christian Gross Senior Manager, Information Technology in Information Technology at McCormick Taylor, Inc. (Civil Engineering, 201-500 employees) Chose Fuze We evaluated other projects like Skype for Business (now Teams), RingCentral, and Cisco alongside Fuze. What set Fuze aside for our organization was the amount of care and support they put into the proof of concept process to ensure that when we decided to start our test, it … Incentivized Helpful? Wendy Wilcox IT Support in Information Technology at BARR Credit Services (Accounting, 11-50 employees) Chose Fuze We have had several vendors try to get our phone business, and I have always given my opinion to management why we need to stay with Fuze. Customer service is wonderful and the support staff puts up with me and they are very helpful. We use another company to do our dialing … Incentivized Helpful? Justin Lacroix Manager, IT Support in Information Technology at SoClean (Health, Wellness and Fitness, 51-200 employees) Chose Fuze Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly. Incentivized Helpful? Verified User Chose Fuze We did a short POC so we did not fully implement all functions with any of the providers before going with Fuze which was the cheapest. Incentivized Helpful? Verified User Chose Fuze I was not employed at my company at the time they selected Fuze. But in a general comparison to Vonage which I used at my last company, I think Fuze and Vonage are both good products. Incentivized Helpful? John Dennis Network Administrator in Information Technology at UNICOM Engineering, Inc. (Information Technology & Services, 201-500 employees) Chose Fuze Our company has used three different phone systems during my time. It began with an on-premises system from Interactive Intelligence, Inc. (I3), which is primarily a higher-end call-center product. Due to a business relationship, we were able to utilize what would have been … Incentivized Helpful? Verified User Chose Fuze Fuze is on par with its feature set of any cloud pbx provider I have seen. Incentivized Helpful? Ted Arent The IT Guru (Director of Information Technology) in Information Technology at PeopleGuru (Computer Software, 11-50 employees) Chose Fuze When we were shopping, Fuze was able to give us the features we needed and a good price point. Incentivized Helpful? Verified User Chose Fuze Fuze does not stack up against NVM or Five9 at all. Fuze is such an inferior product to NVM. inContact and Serenova have great platforms as well but I haven't used them first hand yet. All these other plaforms plug into Salesforce well as Fuze does not. Fuze needs to … Incentivized Helpful? Nicholas Cawein Jr IT Admin in Information Technology at PeopleGuru (Financial Services, 11-50 employees) Chose Fuze Fuze has had consistent site availability as opposed to the selected provider. Their portals were down 90% of the time even before implementation. Incentivized Helpful? Ralph Nomorosa IT Helpdek Analyst in Information Technology at Absolute Software (Computer Software, 501-1000 employees) Chose Fuze They all have different usages, Fuze makes it feel like we are using a phone even if we use it from our laptops. We also wanted to have one centralized VOIP system, for example, we have Webex as our meeting system and Slack as our instant messaging system. Definitely much … Incentivized Helpful? Verified User Chose Fuze It's only the fact that we ported our phone numbers to Fuze that made us adopt the solution, for a question of price and support. Meetings, Chat and the mobile application have great potential for improvement. Incentivized Helpful? Verified User Chose Fuze We looked at RingCentral as well. They are a big name out there right now. It was actually a tough choice between the two. We had demos of all the software and understood how things worked. In the end, Fuze just made more sense for us. It has solved our problems and fits our … Incentivized Helpful? ANTOINE FOREMAN Telephony Administrator in Information Technology at USHealth Group (Hospital & Health Care, 501-1000 employees) Chose Fuze Five9 is better as a contact center but can be used with Fuze if you want to combine it with a separate PBX type system. Avaya has more configuration options but is very costly when you need to setup or update hardware. Genesys gives you the best of both worlds, but the startup … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Fuze

Comparison of Cloud PBX features of Fuze
Feature	Fuze 5.5 111 Ratings
Hosted PBX	5.178 Ratings
Multi-level Interactive Voice Response (IVR)	6.073 Ratings
User templates	5.060 Ratings
Call reports	6.192 Ratings
Directory of employee names	5.1107 Ratings

Comparison of Call Management features of Fuze
Feature	Fuze 6.5 107 Ratings
Answering rules	7.099 Ratings
Call recording	6.089 Ratings
Call park	7.073 Ratings
Message alerts	6.193 Ratings

Comparison of VoIP system collaboration features of Fuze
Feature	Fuze 7.1 91 Ratings
Video conferencing	7.077 Ratings
Audio conferencing	7.190 Ratings

Comparison of Mobile apps features of Fuze
Feature	Fuze 8.0 103 Ratings
Mobile app for iOS	8.094 Ratings
Mobile app for Android	8.077 Ratings

User Ratings
	Fuze
Likelihood to Recommend	6.0 (116 ratings)
Likelihood to Renew	7.7 (20 ratings)
Usability	7.1 (12 ratings)
Availability	8.9 (3 ratings)
Performance	8.0 (3 ratings)
Support Rating	7.4 (88 ratings)
In-Person Training	8.0 (2 ratings)
Online Training	9.0 (2 ratings)
Implementation Rating	8.0 (111 ratings)
Configurability	8.7 (3 ratings)
Ease of integration	8.0 (3 ratings)
Product Scalability	7.8 (3 ratings)
Vendor post-sale	8.6 (3 ratings)
Vendor pre-sale	8.0 (3 ratings)