TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallFire

    Score9.7 out of 10
    N/ACallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.

    $99

    per month

    Google Voice

    Score7.8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Pricing
    CallFireGoogle Voice
    Editions & Modules
    Lite
    $99.00
    per month
    Startup
    $199.00
    per month
    Grow
    $299.00
    per month
    Pro
    $599.00
    per month
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Offerings
    Pricing Offerings
    CallFireGoogle Voice
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CallFireGoogle Voice
    Considered Both Products
    CallFire
    Chose CallFire
    We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional …
    Incentivized
    Google
    Chose Google Voice
    Google Voice isn't as comprehensive as Grasshopper or CallFire, however, it is a (mainly) free service. CallFire and Grasshopper are more suited towards VoIP commercial applications where as Google Voice is most suited for personal usage.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    CallFireGoogle Voice
    Cloud PBX
    Comparison of Cloud PBX features of CallFire and Google Voice
    Feature
    CallFire
    7.6
    11 Ratings
    Google Voice
    4.4
    51 Ratings
    Hosted PBX6.02 Ratings8.423 Ratings
    Multi-level Interactive Voice Response (IVR)9.07 Ratings5.226 Ratings
    User templates7.04 Ratings1.419 Ratings
    Call reports7.210 Ratings5.044 Ratings
    Directory of employee names9.05 Ratings1.725 Ratings
    Call Management
    Comparison of Call Management features of CallFire and Google Voice
    Feature
    CallFire
    9.3
    10 Ratings
    Google Voice
    8.1
    65 Ratings
    Answering rules8.07 Ratings8.044 Ratings
    Call recording10.010 Ratings10.051 Ratings
    Call park8.53 Ratings6.422 Ratings
    Call screening10.04 Ratings7.459 Ratings
    Message alerts10.05 Ratings9.063 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CallFire and Google Voice
    Feature
    CallFire
    10.0
    1 Ratings
    Google Voice
    7.2
    43 Ratings
    Video conferencing10.01 Ratings7.021 Ratings
    Audio conferencing10.01 Ratings7.038 Ratings
    Video screen sharing00 Ratings5.613 Ratings
    Instant messaging00 Ratings9.326 Ratings
    Mobile apps
    Comparison of Mobile apps features of CallFire and Google Voice
    Feature
    CallFire
    8.3
    2 Ratings
    Google Voice
    5.0
    61 Ratings
    Mobile app for iOS8.52 Ratings5.044 Ratings
    Mobile app for Android8.01 Ratings5.049 Ratings
    User Ratings
    CallFireGoogle Voice
    Likelihood to Recommend
    9.4
    (15 ratings)
    9.0
    (71 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    9.3
    (7 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (9 ratings)
    Support Rating
    -
    (0 ratings)
    7.0
    (35 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    7.0
    (1 ratings)