TrustRadius

CallFire vs. Textel

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallFire
Score 9.7 out of 10
N/A
CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.
$99
per month
Textel
Score 9.0 out of 10
N/A
Textel is a texting software for contact centers specifically designed to improve the customer experience, increase customer engagement, and improve contact center performance and efficiency through the complete integration with CCaaS platforms, such as NICE, Genesys, RingCentral, and Five9.N/A
Pricing
CallFireTextel
Editions & Modules
Lite
$99.00
per month
Startup
$199.00
per month
Grow
$299.00
per month
Pro
$599.00
per month
No answers on this topic
Offerings
Pricing Offerings
CallFireTextel
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CallFireTextel
Considered Both Products
CallFire
Verified User
Anonymous
Chose CallFire
EZ Texting... it's fine but more expensive. They do the same thing.
Verified User
Anonymous
Chose CallFire
We also use CallRail in our agency but find that most of our needs are met by CallFire for less money.
Verified User
Anonymous
Chose CallFire
Previously we used Vitelity, but its tracking capabilities are more limited.
Justin McClelland | TrustRadius Reviewer
Justin McClelland
Real Estate Analyst/Software Developer
Chose CallFire
We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional …
Jason Revilla | TrustRadius Reviewer
Jason Revilla
Owner/Director
Chose CallFire
CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Verified User
Anonymous
Chose CallFire
I have not personally used any similar products.
Matt Rocco | TrustRadius Reviewer
Matt Rocco
Assistant Manager
Chose CallFire
CallFire has adapted and changed internally ever since I [have] used it. It is has become, quicker, cleaner and much easier to use. I haven't used any other systems, however I thoroughly enjoy the efficiency and ease to build custom campaigns in minutes. I highly recommend …
Haley Kennedy | TrustRadius Reviewer
Haley Kennedy
Public Relations and Marketing Coordinator
Chose CallFire
I haven't used any other products, but I am so pleased with CallFire that I will continue using this program.
Textel
Verified User
Anonymous
Chose Textel
The only other texting platform we've used was Eltropy, and although Eltropy was very good as well, Textel provided more of the features we felt we needed to offer the best customer experience.
Features
CallFireTextel
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallFire
7.6
Ratings
5% below category average
Textel
-
Ratings
Hosted PBX6.00 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.00 Ratings00 Ratings
User templates7.00 Ratings00 Ratings
Call reports7.20 Ratings00 Ratings
Directory of employee names9.00 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CallFire
9.3
Ratings
10% above category average
Textel
-
Ratings
Answering rules8.00 Ratings00 Ratings
Call recording10.00 Ratings00 Ratings
Call park8.50 Ratings00 Ratings
Call screening10.00 Ratings00 Ratings
Message alerts10.00 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallFire
10.0
Ratings
22% above category average
Textel
-
Ratings
Video conferencing10.00 Ratings00 Ratings
Audio conferencing10.00 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallFire
8.3
Ratings
4% above category average
Textel
-
Ratings
Mobile app for iOS8.50 Ratings00 Ratings
Mobile app for Android8.00 Ratings00 Ratings
Best Alternatives
CallFireTextel
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
OneSignal
OneSignal
Score 8.0 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
Flurry Analytics
Flurry Analytics
Score 9.0 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Flurry Analytics
Flurry Analytics
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallFireTextel
Likelihood to Recommend
9.4
(0 ratings)
9.0
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
CallFireTextel
Likelihood to Recommend
If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Chase Muehlheuser | TrustRadius Reviewer
Chase Muehlheuser
Director of Talent Acquisition
Read full review
If looking for a platform for both one-on-one and mass texting, Textel allows for both while also providing an easy to use interface. Analytics are robust enough to suit most needs of an organization and customer service has been excellent so far.
Verified User
Anonymous
Read full review
Pros
  • CallFire has amazing organization as far as categories and campaigns and all aspects go.
  • It is very easy to use and understand! Very user friendly.
  • Customer service and help is awesome! There have been some times when I have needed assistance and they were always so quick to reply.
Haley Kennedy | TrustRadius Reviewer
Haley Kennedy
Public Relations and Marketing Coordinator
Read full review
No answers on this topic
Cons
  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Benjamin Cutler | TrustRadius Reviewer
Benjamin Cutler
Business Systems Analyst
Read full review
No answers on this topic
Likelihood to Renew
There is no reason not to, it has proven effective in the usage
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional developers just to get Trello set up and maintained. With CallFire, it was very intuitive and easy to setup quickly.
Justin McClelland | TrustRadius Reviewer
Justin McClelland
Real Estate Analyst/Software Developer
Read full review
The only other texting platform we've used was Eltropy, and although Eltropy was very good as well, Textel provided more of the features we felt we needed to offer the best customer experience.
Verified User
Anonymous
Read full review
Return on Investment
  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots