CallFire vs. Zoiper

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallFire
Score 9.7 out of 10
N/A
CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.
$99
per month
Zoiper
Score 5.4 out of 10
N/A
Zoiper is a softphone, SDK and OTT application supplier, supporting the businesses of Service Providers, call centers, VoIP integrators, mobile operators, and businesses requiring immediate VoIP capabilities and compatibility implementation through service-independent softphone applications. Zoiper offers encryption for text, voice and video communications with TLS/SRTP and ZRTP, and runs in a variety of operating systems. The vendor states Zoiper does not rely on Java, Flash or .NET but…N/A
Pricing
CallFireZoiper
Editions & Modules
Lite
$99.00
per month
Startup
$199.00
per month
Grow
$299.00
per month
Pro
$599.00
per month
No answers on this topic
Offerings
Pricing Offerings
CallFireZoiper
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CallFireZoiper
Considered Both Products
CallFire
Chose CallFire
EZ Texting... it's fine but more expensive. They do the same thing.
Chose CallFire
We also use CallRail in our agency but find that most of our needs are met by CallFire for less money.
Chose CallFire
Previously we used Vitelity, but its tracking capabilities are more limited.
Chose CallFire
We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional …
Chose CallFire
CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Chose CallFire
I have not personally used any similar products.
Chose CallFire
CallFire has adapted and changed internally ever since I [have] used it. It is has become, quicker, cleaner and much easier to use. I haven't used any other systems, however I thoroughly enjoy the efficiency and ease to build custom campaigns in minutes. I highly recommend …
Chose CallFire
I haven't used any other products, but I am so pleased with CallFire that I will continue using this program.
Zoiper
Chose Zoiper
We just find Zoiper to be the most easiest to use for our needs. It doesn't compare to any other app/program.
Features
CallFireZoiper
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallFire
7.6
Ratings
5% below category average
Zoiper
3.0
Ratings
91% below category average
Hosted PBX6.00 Ratings2.00 Ratings
Multi-level Interactive Voice Response (IVR)9.00 Ratings00 Ratings
User templates7.00 Ratings00 Ratings
Call reports7.20 Ratings4.00 Ratings
Directory of employee names9.00 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CallFire
9.3
Ratings
10% above category average
Zoiper
5.4
Ratings
43% below category average
Answering rules8.00 Ratings8.00 Ratings
Call recording10.00 Ratings8.60 Ratings
Call park8.50 Ratings3.00 Ratings
Call screening10.00 Ratings00 Ratings
Message alerts10.00 Ratings2.00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallFire
10.0
Ratings
22% above category average
Zoiper
5.0
Ratings
46% below category average
Video conferencing10.00 Ratings5.00 Ratings
Audio conferencing10.00 Ratings5.00 Ratings
Video screen sharing00 Ratings5.00 Ratings
Instant messaging00 Ratings5.00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallFire
8.3
Ratings
4% above category average
Zoiper
6.0
Ratings
28% below category average
Mobile app for iOS8.50 Ratings00 Ratings
Mobile app for Android8.00 Ratings6.00 Ratings
Best Alternatives
CallFireZoiper
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallFireZoiper
Likelihood to Recommend
9.4
(0 ratings)
5.3
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
3.9
(0 ratings)
User Testimonials
CallFireZoiper
Likelihood to Recommend
If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Read full review
if you are looking for something very cost efficient then this is something u want to get or can download the free one, if you are starting a new business then this is it for you, you can upgrade down the line.
Read full review
Pros
  • CallFire has amazing organization as far as categories and campaigns and all aspects go.
  • It is very easy to use and understand! Very user friendly.
  • Customer service and help is awesome! There have been some times when I have needed assistance and they were always so quick to reply.
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  • make calls
  • call count
  • caller ID
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Cons
  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
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  • Ring volume slider
  • A feature to change a ring sound
  • Sound quality
  • Volume equalizer
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Likelihood to Renew
There is no reason not to, it has proven effective in the usage
Read full review
No answers on this topic
Usability
No answers on this topic
i give it this rating because i rarely use it, and when we use it its just for simple calling
Read full review
Alternatives Considered
We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional developers just to get Trello set up and maintained. With CallFire, it was very intuitive and easy to setup quickly.
Read full review
We just find Zoiper to be the most easiest to use for our needs. It doesn't compare to any other app/program.
Read full review
Return on Investment
  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Read full review
  • I think Zoiper is a huge help to our company needs. Without it, we wouldn't be able to provide such a quick customer support by phone.
  • At times, it's hard to hear people through Zoiper. So, we have to ask customers the same questions multiple times.
Read full review
ScreenShots