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Zoiper

Score5.1 out of 10

5 Reviews and Ratings

What is Zoiper?

Zoiper is a comprehensive cross-platform VoIP dialer that facilitates video and voice calling, as well as instant messaging capabilities. Its compatibility with Windows, Mac, Linux, iOS, Android, and Windows Phone platforms make it accessible to many users globally. Zoiper supports multiple channels' communication features across various PBXs and SIP providers intended for businesses of all sizes. TLS, SRTP, and ZRTP protocols encrypt the data to ensure secure communication for texts or calls effortlessly.

Zoiper offers call center functionality in its services that provide auto-answer calls transfer facility with CRM integration feature; it records customer conversations for quality assurance purposes. With the option of plugins/extension in popular email clients or web browsers such as Outlook Thunderbird Chrome Firefox Safari Goldmine CRM Lotus Organizer etc., Zoiper allows direct calling from your inbox itself without switching windows repeatedly.

For developers who want to integrate their app's voice functionalities into the system or embed a softphone into their application can use Zoiper's Software Development Kit (SDK) & JavaScript API respectively - this enables access to the vast array of possibilities by using Zoipers' top-notch technology while providing custom branding options through SDKs application process letting you create an interface matching your desired user experience configured precisely how you need it!

Categories & Use Cases

Top Performing Features

  • Call recording

    Automatic recording of inbound and outbound calls

    Category average: 8.4

  • Answering rules

    Ability to enter rules to route calls to main number or other extensions in case of absence

    Category average: 8.5

  • Mobile app for Android

    Android app

    Category average: 7.8

Areas for Improvement

  • Call park

    Ability to hold calls in virtual location and subsequently access from any phone in system

    Category average: 8.1

  • Hosted PBX

    Hosted telephony infrastructure obviated the need for local PBX hardware

    Category average: 8.1

  • Message alerts

    Receive SMS and email message notifications for voice and fax messages

    Category average: 8.6

Zoiper is great for phone calls

Use Cases and Deployment Scope

We are making calls to the customers and receiving calls from them to solve their problems and to keep them happy. We address many customer's problems during the calls.

Pros

  • Easy to use, easy to understand
  • Clean UI, nothing extra
  • Quality of the calls

Cons

  • Ring volume slider
  • A feature to change a ring sound
  • Sound quality
  • Volume equalizer

Return on Investment

  • I think Zoiper is a huge help to our company needs. Without it, we wouldn't be able to provide such a quick customer support by phone.
  • At times, it's hard to hear people through Zoiper. So, we have to ask customers the same questions multiple times.

Usability

Alternatives Considered

Skype for Business and now part of Microsoft Teams

Other Software Used

Skype for Business, now part of Microsoft Teams, Slack, Google Meet

cost efficient

Use Cases and Deployment Scope

Zoiper is used as a dialer only, just to make calls or get calls. its very simple doesnt really have much to it, sometimes calls are choppy or just cant connect

Pros

  • make calls
  • call count
  • caller ID

Cons

  • add text
  • monitor
  • better interface

Return on Investment

  • its not what im looking for
  • i need more
  • keep it for simple calling

Usability

Alternatives Considered

8x8 Contact Center and PanTerra Networks

Other Software Used

PanTerra Networks