TrustRadius

CallHippo vs. Google Hangouts (Classic)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallHippo
Score 8.3 out of 10
N/A
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables businesses to set up their phone system within less than 3 minutes. The CallHippo platform allows deployment of a flexible telephony network, wherever an…N/A
Google Hangouts (Classic)
Score 8.6 out of 10
N/A
The classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
Pricing
CallHippoGoogle Hangouts (Classic)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CallHippoGoogle Hangouts (Classic)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$5 Per NumberNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CallHippoGoogle Hangouts (Classic)
Considered Both Products
CallHippo
Mohit Sharma | TrustRadius Reviewer
Mohit Sharma
Director & Chief Operating Officer
Chose CallHippo
Its UI and features are better and more detailed. Easy to use. But many things are not that much necessary for my team. But it's better them others in the market.
AŞ
Ahmet Şener
CMO (Chief Marketing Officer)
Chose CallHippo
In truth - we did not look into other alternatives as we were lazy. We thought we'd give it a try for a month for a small fee. Little did we know they would set us up to lose 18x the monthly amount.
Google Hangouts (Classic)
Verified User
Anonymous
Chose Google Hangouts (Classic)
Google Hangouts integrates into our current workflows well (we use g-suite) and is quite user friendly. It is great for small to mid-size internal team meetings. It is also good for informal client meeting. There are other cases where other tools are needed/superior for the …
Verified User
Anonymous
Chose Google Hangouts (Classic)
Best part of Google Hangouts is its simplicity, and performance. We never had connection problems, or quality interruptions, something that is more frequent with the other tools listed above.
Verified User
Anonymous
Chose Google Hangouts (Classic)
Google Hangouts is by far the most practical and easy communication tool I have used. Skype sees lots of drop rate but never faced any such issue with Google Hangouts. Mobile accessibility is also easier with Google Hangouts.
Ejaz Hussain | TrustRadius Reviewer
Ejaz Hussain
Senior Analyst
Chose Google Hangouts (Classic)
well, google hangouts classic doesn't stack up that well when compared to either Skype or Teams, as it lacks advanced features. But the fact that it nearly costs anything to get it set up & running in no time is a positive point for the platform. I'm pretty sure that Hangouts …
Verified User
Anonymous
Chose Google Hangouts (Classic)
In terms of simplicity and ease of use, Google Hangouts is wonderful compared to some of the competitive products listed above. I do think that each have their own benefits:
  • some companies do not allow for Google's suite of products (like Hangouts) to be utilized
  • some …
Verified User
Anonymous
Chose Google Hangouts (Classic)
For its time, Google Hangouts (Classic) was a fantastic product and matched up well with all of its successors. Now however, with it having been phased on within Workspace for Education, I would not advise any new users use the product.

Google Chat, combined with Google Meet, …
Chris Carpenter | TrustRadius Reviewer
Chris Carpenter
Danaher Business System Leader (DBSL), Awesomizer, Fixer, Maker, Collaboration Enabler
Chose Google Hangouts (Classic)
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also …
Verified User
Anonymous
Chose Google Hangouts (Classic)
Google Hangouts (Classic) is better than those two competitors if you want [the] ease of use within Gmail. One does not need to go to a separate site to set up a meeting. You just select the link to add the Google meeting link within the scheduler.
Verified User
Anonymous
Chose Google Hangouts (Classic)
Google hangouts (Classic), is a instant message solution with not much more to add, it lacks the screen sharing features, the broad app integration, and the video and audio conferencing of this software.
As a basic instant messaging communication tool it does what it promises …
Tony Phan | TrustRadius Reviewer
Tony Phan
Tactical Procurement Specialist (Vietnam & APAC Support) - Source To Procure Team
Chose Google Hangouts (Classic)
An obvious advatange of Google Hangouts is that it does not require any installation which allows me to use it in any laptop, any device. Unlike other software that requires installation and forcing an IT guy to physically install it on my device. The software is also VPN …
Verified User
Anonymous
Chose Google Hangouts (Classic)
Again, Google Hangouts would primarily be used if you're already in the Google system. Corporate chat systems are far superior in functionality and usability and are also more reliable for larger organizations. For any company that is working with clients, I'd recommend a more …
Verified User
Anonymous
Chose Google Hangouts (Classic)
Google Hangouts app is already integrated with many apps users already are familiar with. The program is accessible on many platforms which makes it easy for users to conduct business without having specific devices on hand. It really helped that many people were already …
Verified User
Anonymous
Chose Google Hangouts (Classic)
I prefer Google Hangouts (Classic) to Microsoft Teams and Zoom, in terms of ease of use. It is quicker to use than setting up a Zoom room, for example. I always have the tab open in my browser and get pinged when colleagues chat me. Same with the phone app - I have it on during …
Andre Yeu | TrustRadius Reviewer
Andre Yeu
Founder / Head Trainer
Chose Google Hangouts (Classic)
We reserve Zoom for client-facing meetings as it is the "market standard" and many are familiar with it, however for most internal meetings, we use Google Hangouts due to how light and simple it is, plus the integration with Google Calendar.
Atilla Vekony | TrustRadius Reviewer
Atilla Vekony
Agency Owner
Chose Google Hangouts (Classic)
Google Hangouts is more readily available based on the fact that it is part of the Google family, however, ease of use and convenience would make me want to prefer Whatsapp Business or Teams.
Marcus Manderson | TrustRadius Reviewer
Marcus Manderson
Supervisor of Audiovisual Operations
Chose Google Hangouts (Classic)
Google Hangouts is more for informal, care-free meetings. Zoom is more for professional, webinar, and live event-type meetings. Also, Google integrates with our full G Suite/Workspace products.
Verified User
Anonymous
Chose Google Hangouts (Classic)
Google Hangouts [(Classic)] is better than jabber, but way behind all other business chat clients. I would much rather use any of the alternatives I have listed in place of Hangouts.
Verified User
Anonymous
Chose Google Hangouts (Classic)
Since our staff and students already used Google products it was easy to add on this feature. We deployed it district wide at the start of the pandemic. Students and staff were easily able to learn the interface and we could mass deploy it on our Chromebooks. We really liked …
Verified User
Anonymous
Chose Google Hangouts (Classic)
Since we use Google Suite, Google Hangouts (Classic) was the obvious choice. The ease of use and access to employees makes Google Hangouts (Classic) simple to use and access. Additionally, adding users to an existing Hangout is easy. Google Hangouts (Classic) also doesn't …
BS
Brett Schenker
Email Deliverability Specialist
Chose Google Hangouts (Classic)
Zoom is solid but it's a whole other thing to log in to and limited in what its focus is. Slack has the chat functionality but Google Hangouts is integrated into my every day use and I don't feel like it's yet another thing to manage and keep track of.
Verified User
Anonymous
Chose Google Hangouts (Classic)
Google Hangouts (Classic) is just as good as any of its competitors. Google Hangouts (Classic) has everything that is needed for an internal communication tool, besides the software makes work really fun with the cool and funny stickers. I have personally liked using Google …
Verified User
Anonymous
Chose Google Hangouts (Classic)
It was integrated into our Google Business Suite and free to use. We selected it because it was easy to create hangouts wth the Google Calendar.
Verified User
Anonymous
Chose Google Hangouts (Classic)
Zoom allows us to connect to a large number of people but personally I face problems while using Zoom on the mobile phone, it needs a high-speed network and lags too much. While on the other hand Google Hangouts is lite and easy to use on mobile phones, it's easy to connect and …
Verified User
Anonymous
Chose Google Hangouts (Classic)
Apart from Google Hangouts, we were using Skype and GoToMeeting for the same business process. Over time we experienced that the quality of the call was reduced day by day with those products, so we moved to Google Hangouts.
Verified User
Anonymous
Chose Google Hangouts (Classic)
We use the Google emails for business hence, the Google Hangout application was available for free. There was no setup cost or training that was required. Advanced systems have advanced features which are good but the downside is that they require training. A separate account …
Features
CallHippoGoogle Hangouts (Classic)
Call Management
Comparison of Call Management features of Product A and Product B
CallHippo
6.8
Ratings
21% below category average
Google Hangouts (Classic)
8.0
Ratings
5% below category average
Answering rules7.10 Ratings8.00 Ratings
Call recording6.10 Ratings7.90 Ratings
Call park7.30 Ratings7.00 Ratings
Call screening00 Ratings9.00 Ratings
Message alerts00 Ratings8.00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallHippo
5.4
Ratings
38% below category average
Google Hangouts (Classic)
8.0
Ratings
1% above category average
Mobile app for Android5.40 Ratings8.00 Ratings
Mobile app for iOS00 Ratings8.10 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallHippo
-
Ratings
Google Hangouts (Classic)
6.3
Ratings
24% below category average
Hosted PBX00 Ratings6.90 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.70 Ratings
User templates00 Ratings5.00 Ratings
Call reports00 Ratings9.00 Ratings
Directory of employee names00 Ratings3.00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallHippo
-
Ratings
Google Hangouts (Classic)
8.6
Ratings
7% above category average
Video conferencing00 Ratings9.00 Ratings
Audio conferencing00 Ratings9.00 Ratings
Video screen sharing00 Ratings7.10 Ratings
Instant messaging00 Ratings9.00 Ratings
Best Alternatives
CallHippoGoogle Hangouts (Classic)
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallHippoGoogle Hangouts (Classic)
Likelihood to Recommend
5.6
(0 ratings)
8.0
(0 ratings)
Likelihood to Renew
8.9
(0 ratings)
10.0
(0 ratings)
Usability
-
(0 ratings)
8.0
(0 ratings)
Support Rating
1.0
(0 ratings)
8.0
(0 ratings)
User Testimonials
CallHippoGoogle Hangouts (Classic)
Likelihood to Recommend
CallHippo not only reduced our telephone bills as well as it made our business communication too easy. They make it possible to connect with our clients even while on go. The voice quality is superb and they have great customer support for resolving issues. It's easy to set up the tool at any time on anyone's laptop.
DR
David Rabada
Marketing Manager
Read full review
As previously mentioned, Google Hangouts (Classic) is best suited for ad-hoc, informal communications with external collaborators that would benefit from face-to-face interactions, but don’t require a record of the conversation and don’t necessarily require a high degree of corporate security. For communications of consequence, our corporate toolset is more appropriate, but Google Hangouts (Classic) serves a similar function to FaceTime or Zoom.
Chris Carpenter | TrustRadius Reviewer
Chris Carpenter
Danaher Business System Leader (DBSL), Awesomizer, Fixer, Maker, Collaboration Enabler
Read full review
Pros
  • No positive sides at all.
AŞ
Ahmet Şener
CMO (Chief Marketing Officer)
Read full review
  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
Verified User
Anonymous
Read full review
Cons
  • Waiting for iOS mobile app
DR
David Rabada
Marketing Manager
Read full review
  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
MD
Mark DiNallo
Service Director
Read full review
Likelihood to Renew
It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
Mohit Sharma | TrustRadius Reviewer
Mohit Sharma
Director & Chief Operating Officer
Read full review
No answers on this topic
Usability
No answers on this topic
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
Verified User
Anonymous
Read full review
Support Rating
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
AŞ
Ahmet Şener
CMO (Chief Marketing Officer)
Read full review
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo | TrustRadius Reviewer
Kaleb-John Loo
Senior Firmware Engineer
Read full review
Alternatives Considered
All of them. This seemed to be the best until they got us down.
Tristan Desechenes | TrustRadius Reviewer
Read full review
For its time, Google Hangouts (Classic) was a fantastic product and matched up well with all of its successors. Now however, with it having been phased on within Workspace for Education, I would not advise any new users use the product. Google Chat, combined with Google Meet, have superseded Hangouts (Classic) and should be used by default due to their close knit integration with Gmail.
Verified User
Anonymous
Read full review
Return on Investment
  • Call to all countries supported making it easy to connect.
  • Last resort to make calls
  • Easy to use
Verified User
Anonymous
Read full review
  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Verified User
Anonymous
Read full review
ScreenShots