CallHub vs. Five9
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 CallHub | Score8 out of 10 | Small Businesses (1-50 employees) | CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP… | N/A |
 Five9 | Score8.4 out of 10 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | $119 per month |
| CallHub | Five9 | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | CallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required. | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | ||||||||||||||
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| Workforce Optimization (WFO) |
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| CallHub | Five9 | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 6.5 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 9.0 |
| Availability | - | 9.0 |
| Performance | - | 8.0 |
| Support Rating | - | 9.0 |
| Online Training | - | 10.0 |
| Implementation Rating | - | 10.0 |
| Configurability | - | 9.0 |
| Contract Terms and Pricing Model | - | 8.0 |
| Ease of integration | - | 9.0 |
| Product Scalability | - | 9.0 |
| Professional Services | - | 9.0 |
| Vendor post-sale | - | 8.0 |
| Vendor pre-sale | - | 8.0 |