TrustRadius

CallMiner Eureka vs. Verint Real-Time Coaching and Wrap-Up Call Summaries

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallMiner Eureka
Score 9.0 out of 10
N/A
CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.N/A
Verint Real-Time Coaching and Wrap-Up Call Summaries
Score 0.0 out of 10
N/A
Verint® Real-Time Agent Assist™ is designed to analyze contact-center calls and desktop activities in real time and can automatically identify opportunities to guide interactions toward better outcomes for your customers and organization. When specified linguistic, acoustic, and application criteria are met, employees receive automated assistance and guidance in a centralized notification center—helping improve CX, reduce cost and handle time, decrease employee churn, and create a…N/A
Pricing
CallMiner EurekaVerint Real-Time Coaching and Wrap-Up Call Summaries
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CallMiner EurekaVerint Real-Time Coaching and Wrap-Up Call Summaries
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CallMiner EurekaVerint Real-Time Coaching and Wrap-Up Call Summaries
Considered Both Products
CallMiner Eureka
MG
Mark Goin
Consultant
Chose CallMiner Eureka
CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
Verified User
Anonymous
Chose CallMiner Eureka
We used an in-house product our developers built that only did a handful of things. When we moved to CallMiner we were able to expand our features and I love that they update and maintain the system for us. I get alerts that the system is being updated and that new features …
Verint Real-Time Coaching and Wrap-Up Call Summaries

No answer on this topic

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User Ratings
CallMiner EurekaVerint Real-Time Coaching and Wrap-Up Call Summaries
Likelihood to Recommend
8.0
(0 ratings)
-
(0 ratings)
Support Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
CallMiner EurekaVerint Real-Time Coaching and Wrap-Up Call Summaries
Likelihood to Recommend
Call history tracking functionalities and the ability to manage different contacts are effective through CallMiner Eureka's capabilities. Setting the interface is an easy task and the quality of the tool services is an incredible and easy communication platform for the members of the different projects. The tool has effective scheduling functions and easy project management tools which allows effective data import through the integration tools.
Annette Gilmour | TrustRadius Reviewer
Annette Gilmour
Senior Project Manager
Read full review
No answers on this topic
Pros
  • User-friendly interface
  • Great reporting
  • High customization
LB
Lenny Byers
Service Support Specialist
Read full review
No answers on this topic
Cons
  • Accuracy
  • Customer Service
MG
Mark Goin
Consultant
Read full review
No answers on this topic
Support Rating
Support is strong overall, responsiveness could always be better in any support environment.
Verified User
Anonymous
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No answers on this topic
Alternatives Considered
We used an in-house product our developers built that only did a handful of things. When we moved to CallMiner we were able to expand our features and I love that they update and maintain the system for us. I get alerts that the system is being updated and that new features are coming
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • Reduced churn
  • Improved sales effectiveness
  • Agent oversight
  • WFH management
  • Marketing automation
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots