TrustRadius

CallOne vs. Zoom Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallOne
Score 0.0 out of 10
N/A
N/A
$99
per month
Zoom Contact Center
Score 8.3 out of 10
N/A
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.
$69
per month per user
Pricing
CallOneZoom Contact Center
Editions & Modules
Basic
$99
per month
Essentials
$69
per month per user
Premium
$99
per month per user
Elite
$149
per month per user
Offerings
Pricing Offerings
CallOneZoom Contact Center
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CallOneZoom Contact Center
Considered Both Products
CallOne

No answer on this topic

Zoom Contact Center
WU
Wenceslao Unzueta
Consultor Sr.
Chose Zoom Contact Center
At my company we have worked with other Contact Center solutions, both for internal use and for distribution, and we have chosen Zoom Contact Center as the best of all for its ease of use, implementation time, and easy adoption.

It offers a better experience for both our …
Brock Taffe | TrustRadius Reviewer
Brock Taffe
Head of Operations & Events
Chose Zoom Contact Center
Microsoft Teams was very difficult. Many third-party providers didn't understand the integration and capabilities of the systems. The Teams app is very clunky, and you can get very different capabilities and compatibility when using it between Mac and PC environments. Zoom had …
SL
Stephen Lewis
Contact Center Administrator
Chose Zoom Contact Center
Without being too negative, I would say that Zoom shines in every area that Mitel left us lacking. The application itself is far and beyond more optimized for our systems. As the Contact Center Administrator, uptime and stability and call quality are my main priorities, and …
Verified User
Anonymous
Chose Zoom Contact Center
Works for smaller customer service but if you want to see metrics and so on Zoom Workplace is the way.
Verified User
Anonymous
Chose Zoom Contact Center
Zoom Workplace is a lot easier to use than Talkdesk and is a lot less buggy.
JB
Joshua Brown
Managing Director, Operations
Chose Zoom Contact Center
Intercom's call features are not yet available. Dialpad does currently seem superior, but we are locked in with Zoom Workplace at the moment.
Verified User
Anonymous
Chose Zoom Contact Center
As the person in IT dealing with the day-to-day issues that come up, Zoom Contact Center is far superior to 8x8 Contact center. When we had 8x8 we probably saw 10+ tickets (we were a company of about 115 employees) every day. Most of those times we would have to uninstall and …
Verified User
Anonymous
Chose Zoom Contact Center
We liked RC but support in our virtual environment was not available.
Verified User
Anonymous
Chose Zoom Contact Center
Zoom Workplace's solution is much more streamlined, easier to use, easier to administrate, and easier to integrate than any of its competitors.
JA
Javier Acebo
System Administrator
Chose Zoom Contact Center
Zoom has all the features Jive lack at the moment, example:
Routing skills, better analytics and logs, being able to add conditions to the routing flows.
Verified User
Anonymous
Chose Zoom Contact Center
Ease of administration, use, and UI. Very dynamic platform designed by people who wanted to make something that made sense, unlike every other phone system out there that is a nightmare.
Verified User
Anonymous
Chose Zoom Contact Center
Ease of use and willingness to partner with us in gaining the most efficiency.
Verified User
Anonymous
Chose Zoom Contact Center
It is a good product that fits our needs, we considered using the Contact Center despite the fact of still lacking important capabilities (we think it is till s in its "toddler" age) because we see how rapidly Zoom builds their products and add functionality to it, and because …
Verified User
Anonymous
Chose Zoom Contact Center
Very briefly, Zoom Contact Center is light years ahead of all of the other telephony systems we've tried with a comparable price.
Verified User
Anonymous
Chose Zoom Contact Center
Talkdesk was an all-around lower-quality product. The app wasn't great, the customer service was lackluster, and the call quality was very often poor. Its reporting and live team dashboard were better than ZCC's
Derrick Kelly | TrustRadius Reviewer
Derrick Kelly
VP Solutions Enablement
Chose Zoom Contact Center
There are options and ways to get to specific feature sets that are similar to what Zoom can offer.

Many of the Zoom included features are add-ons for the RingCentral offering. So cost goes up and can also be an add-on difficulties/deployment costs as well. When we reviewed the …
Verified User
Anonymous
Chose Zoom Contact Center
When we did a head to head comparison between the two products we felt that Zoom stacked better in price, performance and ease of use. We did trial both products and determined that the users liked the Zoom interface better.
Verified User
Anonymous
Chose Zoom Contact Center
Setup and management is much easier compared to other applications. Making changes is all done from one place and not multiple. Changes can also be made and implemented very quickly.
Verified User
Anonymous
Chose Zoom Contact Center
I looked at multiple options but Zoom stacked up on products. Everything in one place. Cost was also a factor.
VG
Vernon Gibson
NetSuite Administrator
Chose Zoom Contact Center
In my opinion, Zoom Phone is far more user friendly and cost effective. I think Zoom Phone has superior user and administrator support. When you have issues, you have a person to talk to quickly. The administrative side of Zoom Phone is by far one of the best that I've every …
Verified User
Anonymous
Chose Zoom Contact Center
RingCentral Contact Center and 8x8 Contact Center
Verified User
Anonymous
Chose Zoom Contact Center
Different application than the above but I don't find Zoom Contact Center's offering compelling and their support is poor.
DR
Dan Robidoux
Manager, Service Desk
Chose Zoom Contact Center
Zoom Workplace gives us more tools than teams in relation to the education sector. More abilities in the classroom and for meetings in general
Features
CallOneZoom Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CallOne
-
Ratings
Zoom Contact Center
7.5
Ratings
10% below category average
Agent dashboard00 Ratings7.70 Ratings
Validate callers00 Ratings7.10 Ratings
Outbound response00 Ratings7.80 Ratings
Call forwarding00 Ratings7.00 Ratings
Click-to-call (CTC)00 Ratings7.90 Ratings
Warm transfer00 Ratings8.40 Ratings
Predictive dialing00 Ratings7.40 Ratings
Interactive voice response00 Ratings8.30 Ratings
REST APIs00 Ratings6.90 Ratings
Call scripts00 Ratings7.20 Ratings
Call tracking00 Ratings7.30 Ratings
Multichannel integration00 Ratings8.20 Ratings
CRM software integration00 Ratings6.80 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CallOne
-
Ratings
Zoom Contact Center
7.8
Ratings
5% below category average
Inbound call routing00 Ratings8.50 Ratings
Omnichannel inbound routing00 Ratings7.90 Ratings
Recording00 Ratings8.60 Ratings
Quality management00 Ratings8.00 Ratings
Call analytics00 Ratings7.50 Ratings
Historical reporting00 Ratings7.30 Ratings
Live reporting00 Ratings7.30 Ratings
Customer surveys00 Ratings8.20 Ratings
Customer interaction analytics00 Ratings7.00 Ratings
Best Alternatives
CallOneZoom Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
CloudTalk
CloudTalk
Score 7.2 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallOneZoom Contact Center
Likelihood to Recommend
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
CallOneZoom Contact Center
Likelihood to Recommend
No answers on this topic
Perfect for companies that have agents all over the place, e.g., different offices or WFH. Also good for companies that aren't big enough to have a "phone guy" as this platform allows IT to do the phone work as it doesn't require esoteric knowledge like other phone systems.
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • Customer service - Whether for sales, setup, or technical assistant, their team is always patient, informed, and helpful.
  • Cutting Edge - Every month there are a plethora of new or enhanced features that are well thought, tested, and ready for implementing.
  • Stability - Our uptime is important to our clients. As a 24/7 365 day/year contact center, having confidence that Zoom's systems are up and running means our clients have trust in our abilities to service their calls.
SL
Stephen Lewis
Contact Center Administrator
Read full review
Cons
No answers on this topic
  • The Teams dashboard for monitoring agents needs some customization options.
  • Friendly names, I would like to be able to name a number and when it rings you can see the name of the number.
  • Point flows at flows would be nice, instead of flows to queues only.
Verified User
Anonymous
Read full review
Usability
No answers on this topic
First and foremost for our results, the omnichannel approach and ease of use on the internal side (agents, supervisors and administrators) have made adoption very simple, we have managed to reduce response times (SLA) and internal communication has become very fluid. We get good feedback from our clients for having implemented ZCC in the company to serve them.
WU
Wenceslao Unzueta
Consultor Sr.
Read full review
Alternatives Considered
No answers on this topic
Microsoft Teams was very difficult. Many third-party providers didn't understand the integration and capabilities of the systems. The Teams app is very clunky, and you can get very different capabilities and compatibility when using it between Mac and PC environments. Zoom had a local team that could help with the transition directly, which is very valuable
Brock Taffe | TrustRadius Reviewer
Brock Taffe
Head of Operations & Events
Read full review
Return on Investment
No answers on this topic
  • Intuitive, Easier and almost effortless to maintain.
  • Lesser Operational Expenses that the alternative we also have
  • We wish it has a better integration with Zoom Phone, in terms of channels integration (Voice and Chat) to quick identify callers.
  • It is missing "modular" programming to "reuse" Existing Flows and call them from other flows then return to the main flow.
  • It is missing the capability to compartmentalizing different teams/groups related to reporting, admin, and global parameters.
Verified User
Anonymous
Read full review
ScreenShots

Zoom Contact Center Screenshots

Screenshot of the video-optimized CCaaSScreenshot of the Zoom Workspace video room experienceScreenshot of the analytics used to optimize contact center performance