TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallRail

    Score9 out of 10
    N/ACallRail offers phone call tracking, recording and analytics.

    $50

    per month

    Gong

    Score9.1 out of 10
    N/AGong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…N/A
    Pricing
    CallRailGong
    Editions & Modules
    Call Tracking
    $50
    per month
    Call Tracking + Conversation Intelligence®
    $100
    per month
    Call Tracking + Form Tracking
    $100
    per month
    Call Tracking Complete
    $150
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    CallRailGong
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CallRailGong
    Considered Both Products
    CallRail
    No answer on this topic
    Gong.io
    Chose Gong
    1. Intuitive UI, easy to set up, and quick adoption.
    2. More visibility on reporting.
    3. Trackers to identify or group certain product calls for feedback. Helps a lot while customizing deal flow.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    CallRailGong
    Conversation Intelligence Software Features
    Comparison of Conversation Intelligence Software Features features of CallRail and Gong
    Feature
    CallRail
    -
    Ratings
    Gong
    8.7
    88 Ratings
    Speech-to-Text Transcription00 Ratings9.185 Ratings
    Keyword Detection00 Ratings9.185 Ratings
    Sentiment Analysis00 Ratings6.975 Ratings
    Speaker Diarization00 Ratings8.982 Ratings
    Call Recording Playback00 Ratings9.587 Ratings
    Call Summarization00 Ratings9.086 Ratings
    Conversion Metrics00 Ratings8.278 Ratings
    Keyword Search & Retrieval00 Ratings9.284 Ratings
    Call Tagging00 Ratings9.277 Ratings
    Integration with CRM Systems00 Ratings8.374 Ratings
    User Ratings
    CallRailGong
    Likelihood to Recommend
    1.7
    (33 ratings)
    9.1
    (532 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.7
    (12 ratings)
    Usability
    8.8
    (5 ratings)
    9.0
    (300 ratings)
    Availability
    -
    (0 ratings)
    6.4
    (2 ratings)
    Performance
    -
    (0 ratings)
    7.3
    (2 ratings)
    Support Rating
    8.5
    (7 ratings)
    8.2
    (100 ratings)
    Implementation Rating
    -
    (0 ratings)
    4.6
    (6 ratings)
    Configurability
    -
    (0 ratings)
    7.3
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.3
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    7.3
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.3
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.3
    (2 ratings)