TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gong

    Score9.1 out of 10
    N/AGong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…N/A
    Pricing
    Gong
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Gong
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Gong
    Considered Both Products
    Gong.io
    Chose Gong
    Gong's task manager is slightly quicker than Salesloft, with fewer steps to go from one action to the next. Having all the calls and emails under one page is nice, and the ability to organize how you want to action streamlines the process. Having Gong.io readily available is …
    Incentivized
    Chose Gong
    They work hand in hand. However Gong is far superior in AI and recording. Outreach is better for organizing tasks and launching sequences.
    Incentivized
    Chose Gong
    The only similar software I've used is Chorus by ZoomInfo. I don't find Zoominfo to be particularly helpful other than for up to date contact info, so having these functions tied to gether is not so important to me, and the actual functionality of Chorus is nowhere near as …
    Incentivized
    Chose Gong
    We've evaluated SFDC Einstein and Outreach and neither compare to Gong.
    Incentivized
    Chose Gong
    I would personally rate Jiminny slightly hire because of the support they offer and customisation
    Incentivized
    Chose Gong
    Just way more depth of detail. It seems more purpose suited for our particular use case (sales and pre-sales), while the others were more suited for general note taking
    Incentivized
    Chose Gong
    Gong is more like a personal assistant and provides helpful insights that zoom doesn't. zoom is more for the call recording and and presentation on the call.
    Incentivized
    Chose Gong
    Gong is a lot better, more indepth, etc.
    Incentivized
    Chose Gong
    Gong is way more robust than other tools I've used at other companies, and the UI is infinitely easier. I didn't have a hand in bringing Gong to my current company so unsure if there was a previous tool it replaced.
    Incentivized
    Chose Gong
    I love how Gong combines call recordings and outreach as a tool as it is easier to see previous activity before contacting the prospect or client. The general user experience is much better than Allego and Jiminny. I would say as a pure prospecting tool, I liked the usage and …
    Incentivized
    Chose Gong
    We used Clari for forecasting previously and Gong has very similar functionalities. I have never used another call recording software.
    Incentivized
    Chose Gong
    Directly connected to add relevant information and summary
    Incentivized
    Chose Gong
    NA.
    Incentivized
    Chose Gong
    Getting active consent from the customers when being recorded
    Incentivized
    Chose Gong
    I've used Chorus at a past company. It seems to do the transcriptions similarly accurately to Gong. Good enough call recording. The call feedback can be done too although maybe not as easily. I do not believe Chorus can create call playlists. I do feel there are a lot less …
    Incentivized
    Chose Gong
    Gong stacks all that platforms because use the best of AI to give you a lot of amazing insights of your past calls and helps you to write FUP e-mails and other stuff that consumes a lot of time from a salesperson. Gong will help you to find your best version as a salesperson …
    Incentivized
    Chose Gong
    Much more accurate when it comes to call summaries
    Incentivized
    Chose Gong
    This is my first AI note taker
    Incentivized
    Chose Gong
    Gong's call recording capabilities massively outweigh those of Salesforce.
    Incentivized
    Chose Gong
    I haven't used any other tools that are comparable to Gong before.
    Incentivized
    Chose Gong
    None.
    Incentivized
    Chose Gong
    Ease of use UX Insights quality and detail
    Incentivized
    Chose Gong
    I was not involved in the selection of Gong, and honestly before I got it, I couldnt have envisioned how helpful it wouldve been for my needs as a customer success manager. It saves me time and gives me confidence in calls I am capturing all informaiton
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Gong
    Conversation Intelligence Software Features
    Comparison of Conversation Intelligence Software Features features of Gong
    Feature
    Gong
    8.7
    88 Ratings
    Speech-to-Text Transcription9.185 Ratings
    Keyword Detection9.185 Ratings
    Sentiment Analysis6.975 Ratings
    Speaker Diarization8.982 Ratings
    Call Recording Playback9.587 Ratings
    Call Summarization8.986 Ratings
    Conversion Metrics8.278 Ratings
    Keyword Search & Retrieval9.284 Ratings
    Call Tagging9.277 Ratings
    Integration with CRM Systems8.374 Ratings
    User Ratings
    Gong
    Likelihood to Recommend
    9.1
    (532 ratings)
    Likelihood to Renew
    9.7
    (12 ratings)
    Usability
    9.0
    (300 ratings)
    Availability
    6.4
    (2 ratings)
    Performance
    7.3
    (2 ratings)
    Support Rating
    8.2
    (100 ratings)
    Implementation Rating
    4.6
    (6 ratings)
    Configurability
    7.3
    (2 ratings)
    Contract Terms and Pricing Model
    7.3
    (2 ratings)
    Ease of integration
    7.3
    (2 ratings)
    Product Scalability
    8.2
    (2 ratings)
    Professional Services
    7.3
    (1 ratings)
    Vendor post-sale
    7.3
    (2 ratings)
    Vendor pre-sale
    7.3
    (2 ratings)