TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallTools

    N/AN/AN/A

    $99.99

    per month

    Fuze

    Score5.8 out of 10
    Enterprise companies (1,001+ employees)
    Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.

    $15

    per month

    Pricing
    CallToolsFuze
    Editions & Modules
    Basic
    $99.99
    per month
    US Outbound
    $0.02
    Per Minute
    Fuze Meetings
    $15
    Per User/Per Month
    Offerings
    Pricing Offerings
    CallToolsFuze
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details
    More Pricing Information
    Features
    CallToolsFuze
    Cloud PBX
    Comparison of Cloud PBX features of CallTools and Fuze
    Feature
    CallTools
    -
    Ratings
    Fuze
    5.5
    111 Ratings
    Hosted PBX00 Ratings5.178 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings6.073 Ratings
    User templates00 Ratings5.060 Ratings
    Call reports00 Ratings6.192 Ratings
    Directory of employee names00 Ratings5.1107 Ratings
    Call Management
    Comparison of Call Management features of CallTools and Fuze
    Feature
    CallTools
    -
    Ratings
    Fuze
    6.5
    107 Ratings
    Answering rules00 Ratings7.099 Ratings
    Call recording00 Ratings6.089 Ratings
    Call park00 Ratings7.073 Ratings
    Message alerts00 Ratings6.193 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CallTools and Fuze
    Feature
    CallTools
    -
    Ratings
    Fuze
    7.1
    91 Ratings
    Video conferencing00 Ratings7.077 Ratings
    Audio conferencing00 Ratings7.190 Ratings
    Mobile apps
    Comparison of Mobile apps features of CallTools and Fuze
    Feature
    CallTools
    -
    Ratings
    Fuze
    8.0
    103 Ratings
    Mobile app for iOS00 Ratings8.094 Ratings
    Mobile app for Android00 Ratings8.077 Ratings
    User Ratings
    CallToolsFuze
    Likelihood to Recommend
    -
    (0 ratings)
    6.0
    (116 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.7
    (20 ratings)
    Usability
    -
    (0 ratings)
    7.1
    (12 ratings)
    Availability
    -
    (0 ratings)
    8.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    7.4
    (88 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (111 ratings)
    Configurability
    -
    (0 ratings)
    8.7
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    8.0
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    7.8
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.6
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (3 ratings)