#1 most frequent
United States of America
78.4%29 installations of 37
What is Less Annoying CRM?
Less Annoying CRM is a customer relationship management (CRM) solution built specifically for small businesses to help clients manage contacts and track leads.
Categories & Use Cases
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Screenshot of The full-customizable Lead Report keeps you updated on every opportunity in your pipeline.
Top Performing Features
Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Category average: 8.6
Interaction tracking
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
Category average: 8.1
Case management
This includes incident/ticket creation, routing, escalation, and resolution.
Category average: 8.2
Areas for Improvement
Email marketing
This involves the ability to send mass email to groups of people based on particular qualifications.
Category average: 7.1
Marketing automation
The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.
Category average: 7.4
Reporting
Software provides a broad range of standard and the ability to build custom reports.
Category average: 7.5
Who Buys & Uses Less Annoying CRM
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
8.1%3 installations of 37
#3 most frequent
Australia
2.7%1 installation of 37
Pros
- Centralized client information improves efficiency
- Simple and intuitive interface
- Positive impact on business activities
Cons
- Limited customization options for pipelines and reports
- Weak bulk action capabilities
- Small sample size limits broader generalization
Fantastically simple CRM
Use Cases and Deployment Scope
We use LACRM as a general organizational tool that brings all of the information I need day to day into one place. It's a lightweight CRM compared to most, but I didn't need or want most of the heavier (and costlier) features that other services provide. I use it to track my schedule, contacts, tasks, and large overhead view of the different aspects of my business. It is not a shift scheduler or time clock. It is a slightly modular organizer for your operations information.
Pros
- Simplicity
- Organization
- Value
Cons
- Brief web app stutters
Return on Investment
- Information organization is easy and intuitive.
Usability
Alternatives Considered
Salesforce CRM Analytics and WeWork Workplace
Reliable Affordable and Worth It
Use Cases and Deployment Scope
I have been in the insurance industry for over 30 years. I have seen many CRMs; some simple and some complex. However, I have not worked with one as easy and cost efficient as Less Annoying. Additionally, what is almost better than the CRM itself is the support they give. They are quick to respond and very willing to go above and beyond in answering our questions! Thanks Less Annoying team!! Sam
Pros
- Very responsive
- Specific in how they answer questions
- Great follow up to make sure we feel supported
Cons
- Pushing various tutorial videos out would be helpful to get us thinking about things we are not aware of
Return on Investment
- Time saved has been extremely valuable
Usability
Other Software Used
Salesforce CMS, AACT-1
Excellent experience
Use Cases and Deployment Scope
I am the sales manager for an equine supplements company in NZ. Less Annoying CRM helps me to organize my cold calls, plan call lists, track client engagement and sales through the groups and pipelines, record client interest for future sales calls, track re-order dates for clients on my calendar, track important racing dates and events, consolidates my contacts list with simple and easy Intergrations via Google.
Before joining Less Annoying CRM, i was tracking most of my call information via spreadsheets and it has been an absolute game changer for me and allowed me to save time and effort with tasks. The staff are friendly and super helpful! I have really enjoyed using the program. I think the interface is excellent, simple, easy to navigate and easy to understand. I love the fact that I can customize every aspect of my interface with pipelines, groups, calendars and more. It has meant that my workspace runs efficiently for my specific needs!
As a dedicated member of a small business, I know how important it is to have good feedback, I think you guys are doing an excellent job!
Thanks a bunch,
From the [...] NZ team!
Before joining Less Annoying CRM, i was tracking most of my call information via spreadsheets and it has been an absolute game changer for me and allowed me to save time and effort with tasks. The staff are friendly and super helpful! I have really enjoyed using the program. I think the interface is excellent, simple, easy to navigate and easy to understand. I love the fact that I can customize every aspect of my interface with pipelines, groups, calendars and more. It has meant that my workspace runs efficiently for my specific needs!
As a dedicated member of a small business, I know how important it is to have good feedback, I think you guys are doing an excellent job!
Thanks a bunch,
From the [...] NZ team!
Pros
- simple interface
- customizations
- helpful and friendly team
Cons
- Being able to create sales records for clients that don't display as a badge but instead just show as a record on their contact profile.
Return on Investment
- Increased time management for me and my expanding role
Usability
Less Annoying CRM - actually enjoyable to use
Use Cases and Deployment Scope
I run a solo business and work closely with lots of clients with differing backgrounds and needs. I also have lots of sales prospects coming through. Less Annoying CRM allows me to spend a lot less time collecting and finding information and helps me track processes.
Pros
- Allows new clients to enter their own data (less data entry and typos from me)
- Incredibly easy to sort and find any data
- Integrates with Google Contacts and Mailchimp easily
- Super easy to get up and running and build extra functions as you go - no big messy learning curve before you can use!
- Slick and consistent interface means less time for me to find functions I want to use
Cons
- I have no complaints. All my needs are met
Return on Investment
- Reduces data collection time significantly
Usability
Alternatives Considered
Salesforce CMS and Zoho CRM
Other Software Used
Intuit Mailchimp
Once you try Less Annoying CRM you won't stop using it!
Use Cases and Deployment Scope
I use Less Annoying CRM for everything from client tracking, opportunity tracking and managing my calendar. I also use the email logging feature, and it is great having a full picture of all of my communication with each client. I no longer have to keep separate files for notes, calendars and email tracking. It is all right in Less Annoying CRM. It is so simple to use and extremely powerful.
Pros
- Client Tracking
- Opportunity Tracking
- Customer Service
- Integration with other services
- Reporting
Cons
- Direct way to search notes (I use a workaround using Ctrl-F in browser)
- More customizability in pipelines
Return on Investment
- Ability to track my RFP by various metrics has been a game changer for me
- Having all of the client details including notes and emails in one place saves a ton of time.
- Reporting capabilities makes end of year review much easier.
Usability
Alternatives Considered
HubSpot CRM, GoldMine CRM (discontinued) and Zoho CRM
Other Software Used
Proton for Business, Adobe Acrobat, Microsoft Windows
