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Less Annoying CRM

Score9.6 out of 10

59 Reviews and Ratings

What is Less Annoying CRM?

Less Annoying CRM is a customer relationship management (CRM) solution built specifically for small businesses to help clients manage contacts and track leads.

Media

Screenshot of The full-customizable Lead Report keeps you updated on every opportunity in your pipeline.
Screenshot of Every contact and company has a profile that shows your entire history, along with any leads, files, events, to-dos, and more.
Screenshot of Your Workspace is your homepage for your CRM. It give you a quick overview of everything that's going on.
Screenshot of The full-customizable Lead Report keeps you updated on every opportunity in your pipeline.
Screenshot of Our powerful web calendar allows you to stay on top of your events and to-dos and those of your co-workers.
Screenshot of Our fully-featured mobile site means you can access your CRM from anywhere you have an internet connection.

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Screenshot of The full-customizable Lead Report keeps you updated on every opportunity in your pipeline.

Top Performing Features

  • Customer data management / contact management

    The software acts as a single source for all customer data and enables users to access that data efficiently.

    Category average: 8.6

  • Interaction tracking

    Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

    Category average: 8

  • Case management

    This includes incident/ticket creation, routing, escalation, and resolution.

    Category average: 8.2

Areas for Improvement

  • Email marketing

    This involves the ability to send mass email to groups of people based on particular qualifications.

    Category average: 7.1

  • Reporting

    Software provides a broad range of standard and the ability to build custom reports.

    Category average: 7.5

  • Marketing automation

    The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

    Category average: 7.5

Fantastically simple CRM

Use Cases and Deployment Scope

We use LACRM as a general organizational tool that brings all of the information I need day to day into one place. It's a lightweight CRM compared to most, but I didn't need or want most of the heavier (and costlier) features that other services provide. I use it to track my schedule, contacts, tasks, and large overhead view of the different aspects of my business. It is not a shift scheduler or time clock. It is a slightly modular organizer for your operations information.

Pros

  • Simplicity
  • Organization
  • Value

Cons

  • Brief web app stutters

Return on Investment

  • Information organization is easy and intuitive.

Usability

Alternatives Considered

Salesforce CRM Analytics and WeWork Workplace

Reliable Affordable and Worth It

Use Cases and Deployment Scope

I have been in the insurance industry for over 30 years. I have seen many CRMs; some simple and some complex. However, I have not worked with one as easy and cost efficient as Less Annoying. Additionally, what is almost better than the CRM itself is the support they give. They are quick to respond and very willing to go above and beyond in answering our questions! Thanks Less Annoying team!! Sam

Pros

  • Very responsive
  • Specific in how they answer questions
  • Great follow up to make sure we feel supported

Cons

  • Pushing various tutorial videos out would be helpful to get us thinking about things we are not aware of

Return on Investment

  • Time saved has been extremely valuable

Usability

Other Software Used

Salesforce CMS, AACT-1

Excellent experience

Use Cases and Deployment Scope

I am the sales manager for an equine supplements company in NZ. Less Annoying CRM helps me to organize my cold calls, plan call lists, track client engagement and sales through the groups and pipelines, record client interest for future sales calls, track re-order dates for clients on my calendar, track important racing dates and events, consolidates my contacts list with simple and easy Intergrations via Google.

Before joining Less Annoying CRM, i was tracking most of my call information via spreadsheets and it has been an absolute game changer for me and allowed me to save time and effort with tasks. The staff are friendly and super helpful! I have really enjoyed using the program. I think the interface is excellent, simple, easy to navigate and easy to understand. I love the fact that I can customize every aspect of my interface with pipelines, groups, calendars and more. It has meant that my workspace runs efficiently for my specific needs!

As a dedicated member of a small business, I know how important it is to have good feedback, I think you guys are doing an excellent job!

Thanks a bunch,
From the [...] NZ team!

Pros

  • simple interface
  • customizations
  • helpful and friendly team

Cons

  • Being able to create sales records for clients that don't display as a badge but instead just show as a record on their contact profile.

Return on Investment

  • Increased time management for me and my expanding role

Usability

Insurance Information and First InfoSource

Use Cases and Deployment Scope

Less Annoying CRM simplified the CRM process removing so much of the unnecessary project analysis and projections giving us the needed client and prospect tracking. Less Annoying CRM is not intimidating to our staff and is easy to learn and get jump started. Meanwhile, the support staff is unbelievably responsive and helpful.

Pros

  • Answer to email questions within minutes.
  • Easy to schedule one on one phone calls.
  • Fantastic and concise technical support by email or by quality and informative articles.

Cons

  • Less Annoying CRM has not been found to be lacking in anything thus far.

Return on Investment

  • We have not crunched hard numbers so we cannot report accurately. We use this system for simple client and lead tracking and notes/memos and it more than serves that purpose.

Usability

Alternatives Considered

monday CRM, Bigin by Zoho CRM, HubSpot CRM, Pipedrive and Capsule CRM

Other Software Used

Microsoft 365, QuickBooks Online

Don't look any further than this CRM

Use Cases and Deployment Scope

I use Less Annoying CRM every day — I genuinely can’t do without it. As someone who manages publicity, marketing and custom campaigns across multiple clients in publishing, bookselling, and libraries, I need a system that’s flexible, easy to use, and affordable. Less Annoying CRM is all that and more. What I love most is how customisable it is. I’ve created fields specific to my workflows, set up pipelines for different campaign stages, and use the reporting tools to track progress and share updates with clients. I can log emails, add notes and files, and quickly see the full history of every contact I’ve worked with. It’s intuitive, reliable, and backed by excellent customer support. I’ve worked with larger, more expensive systems in the past, but none have been as effective or user-friendly as this. For small businesses — and honestly, for big ones too — Less Annoying CRM is the best solution I’ve found.

Pros

  • customisation
  • easy-to-use interface
  • reporting & tracking pipelines

Cons

  • Just changes in some reports to pick up custom fields
  • Bulk imports of pipeline changes for new contacts

Return on Investment

  • It's time saving
  • It's effective for managing campaigns and pipelines
  • I don't need to use multiple systems

Usability