Capsule CRM vs. EOXS ERP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Capsule CRM
Score 8.3 out of 10
N/A
Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.
$18
per month per user
EOXS ERP
Score 9.0 out of 10
N/A
EOXS embodies the philosophy of “Steel Meeting Technology” giving steel business the boost it deserves. The vendor states their mission is to empower SMB enterprises on their journey to digital transformation. By delivering business solutions that explain complex problems in a beautifully uncomplicated way. EOXS's ERP is a customizable business software solution. That was curated considering the lack of digitalization of steel businesses having great reliance on spreadsheets. It's a business…N/A
Pricing
Capsule CRMEOXS ERP
Editions & Modules
Professional
$18
per month per user
Teams
$36
per month per user
Enterprise
$54
per month per user
No answers on this topic
Offerings
Pricing Offerings
Capsule CRMEOXS ERP
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Capsule CRMEOXS ERP
Considered Both Products
Capsule CRM
Chose Capsule CRM
We chose Capsule CRM over Zoho CRM due to the various modules that it would take for Zoho CRM to work for our firm. Additional Zoho modules would have been needed (Zoho CRM and Projects) to make it work for us which in turn requires additional management. With Capsule CRM, …
Chose Capsule CRM
  • Easy to signup and ease of use for small business use cases.
  • Non-aggresive (a good thing) sales team helps clients try it out at their own pace.
  • Only the key important featuers are visible on the screen which matter. Helps with lesser confusion with carry out simple tasks.
Chose Capsule CRM
because the customer support is very responsive and every problem is resolved efficiently and quickly.
Chose Capsule CRM
UNLIKE OTHER CRM, Capsule CRM incorporates the latest business technologies into a single solution. It is the best application for promoting our business. The level of communication with clients is outstanding. We can get a quick and accurate read on anything by simply …
Chose Capsule CRM
Capsule CRM is an excellent application to compensate for the latest business technologies in one solution as compare to other Oracle CRM. There is nothing as good as this application in forming a solid framework for business promotions. The communication with clients is …
Chose Capsule CRM
We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use …
Chose Capsule CRM
Capsule CRM feels modern, quick and on-the-ball with its layout, features and integration options. It also has an intuitive feel making it easy to adopt from an alternative system.
Chose Capsule CRM
I also looked at Less Annoying CRM. However, capsule integrated with G-suite better, looked better to use and had a free version.
Chose Capsule CRM
It stacks up pretty well in basic features but lags behind in terms of CRM features and support, there is a lack of features as compared to the multitude of these software and support only exists over mail, a live chat feature would be much appreciated, integration with …
Chose Capsule CRM
We have researched various other programs including Zoho CRM, HubSpot, Salesforce and Insightly. Each has its pros and cons, but we chose Capsule CRM due to their integration with our email marketing and accounting software and the scalability of the product for our small …
Chose Capsule CRM
Capsule CRM is a great lightweight CRM that is easy to use and has all the features a small CRM would need. The free version is really great for a company not ready to start paying for a CRM but just needs to use a CRM for a feature like contact management.
Chose Capsule CRM
CRM Is by far the best CRM I have used for small businesses. However, I find Pipedrive the better option for bigger businesses.
Chose Capsule CRM
SuiteCRM, & SugarCRM were the other final contenders when I chose Capsule CRM. I don't remember what was the final factor in making a decision, but I know that the amount of database you can get for free was really my main consideration, and the ability to grow into the paid …
Chose Capsule CRM
Salesforce was a complete failure for us because it did way too much. The learning curve was too steep, it was too expensive, and it didn't fit us overall (we're a very small business).
Insightly was clumsy and didn't have the flexibility (and huge amount of integrations) that …
EOXS ERP

No answer on this topic

Features
Capsule CRMEOXS ERP
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Capsule CRM
7.1
Ratings
8% below category average
EOXS ERP
-
Ratings
Customer data management / contact management8.00 Ratings00 Ratings
Workflow management7.00 Ratings00 Ratings
Territory management6.00 Ratings00 Ratings
Opportunity management8.00 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.00 Ratings00 Ratings
Contract management8.00 Ratings00 Ratings
Quote & order management6.00 Ratings00 Ratings
Interaction tracking7.00 Ratings00 Ratings
Channel / partner relationship management6.00 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Capsule CRM
8.4
Ratings
11% above category average
EOXS ERP
-
Ratings
Case management8.60 Ratings00 Ratings
Call center management8.10 Ratings00 Ratings
Help desk management8.50 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Capsule CRM
8.5
Ratings
11% above category average
EOXS ERP
-
Ratings
Lead management8.00 Ratings00 Ratings
Email marketing9.00 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Capsule CRM
7.7
Ratings
1% above category average
EOXS ERP
-
Ratings
Task management9.00 Ratings00 Ratings
Billing and invoicing management7.00 Ratings00 Ratings
Reporting7.00 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Capsule CRM
7.0
Ratings
8% below category average
EOXS ERP
-
Ratings
Forecasting7.00 Ratings00 Ratings
Pipeline visualization8.00 Ratings00 Ratings
Customizable reports6.00 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Capsule CRM
7.4
Ratings
1% below category average
EOXS ERP
8.7
Ratings
14% above category average
Custom fields7.00 Ratings00 Ratings
Custom objects6.00 Ratings00 Ratings
Scripting environment8.60 Ratings00 Ratings
API for custom integration8.00 Ratings8.50 Ratings
Plug-ins00 Ratings9.00 Ratings
Security
Comparison of Security features of Product A and Product B
Capsule CRM
9.0
Ratings
8% above category average
EOXS ERP
8.5
Ratings
4% above category average
Single sign-on capability9.00 Ratings8.00 Ratings
Role-based user permissions9.00 Ratings9.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Capsule CRM
7.0
Ratings
5% below category average
EOXS ERP
-
Ratings
Social data7.00 Ratings00 Ratings
Social engagement7.00 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Capsule CRM
7.5
Ratings
2% above category average
EOXS ERP
-
Ratings
Marketing automation8.00 Ratings00 Ratings
Compensation management7.00 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Capsule CRM
8.0
Ratings
9% above category average
EOXS ERP
-
Ratings
Mobile access8.00 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Capsule CRM
-
Ratings
EOXS ERP
8.5
Ratings
17% above category average
Pay calculation00 Ratings7.50 Ratings
Benefit plan administration00 Ratings8.00 Ratings
Direct deposit files00 Ratings8.00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Capsule CRM
-
Ratings
EOXS ERP
8.8
Ratings
20% above category average
Dashboards00 Ratings10.00 Ratings
Standard reports00 Ratings8.00 Ratings
Custom reports00 Ratings8.50 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Capsule CRM
-
Ratings
EOXS ERP
8.3
Ratings
7% above category average
Accounts payable00 Ratings8.50 Ratings
Accounts receivable00 Ratings7.50 Ratings
Global Financial Support00 Ratings8.00 Ratings
Primary and Secondary Ledgers00 Ratings8.00 Ratings
Journals and Reconciliations00 Ratings9.00 Ratings
Configurable Accounting00 Ratings8.50 Ratings
Standardized Processes00 Ratings8.50 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Capsule CRM
-
Ratings
EOXS ERP
8.1
Ratings
3% above category average
Inventory tracking00 Ratings8.00 Ratings
Automatic reordering00 Ratings8.50 Ratings
Location management00 Ratings7.50 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Capsule CRM
-
Ratings
EOXS ERP
8.2
Ratings
4% above category average
Pricing00 Ratings7.50 Ratings
Order entry00 Ratings8.50 Ratings
Credit card processing00 Ratings8.00 Ratings
Cost of goods sold00 Ratings8.00 Ratings
Order Orchestration00 Ratings8.00 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Capsule CRM
-
Ratings
EOXS ERP
8.5
Ratings
13% above category average
Billing Management00 Ratings9.50 Ratings
Cash and Asset Management00 Ratings7.50 Ratings
Travel & Expense Management00 Ratings7.50 Ratings
Budgetary Control & Encumbrance Accounting00 Ratings9.00 Ratings
Period Close00 Ratings7.50 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
Capsule CRM
-
Ratings
EOXS ERP
8.2
Ratings
7% above category average
Budgeting and Forecasting00 Ratings9.00 Ratings
Project Costing00 Ratings8.00 Ratings
Cost Capture00 Ratings8.50 Ratings
Capital Project Management00 Ratings8.00 Ratings
Customer Contract Compliance00 Ratings8.00 Ratings
Project Revenue Recognition00 Ratings8.00 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Capsule CRM
-
Ratings
EOXS ERP
8.8
Ratings
24% above category average
Project Planning and Scheduling00 Ratings7.50 Ratings
Task Insight for Project Managers00 Ratings9.00 Ratings
Project Mobile Functionality00 Ratings9.00 Ratings
Definable Resource Pools00 Ratings9.50 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
Capsule CRM
-
Ratings
EOXS ERP
8.3
Ratings
11% above category average
Award Lifecycle Management00 Ratings8.50 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Capsule CRM
-
Ratings
EOXS ERP
8.6
Ratings
22% above category average
Bids Analyzed and Compared00 Ratings9.00 Ratings
Contract Authoring00 Ratings8.50 Ratings
Contract Repository00 Ratings7.00 Ratings
Requisitions-to-Purchase Orders Integrated00 Ratings9.50 Ratings
Supplier Management00 Ratings9.00 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
Capsule CRM
-
Ratings
EOXS ERP
9.1
Ratings
33% above category average
Risk Repository00 Ratings8.50 Ratings
Control Management00 Ratings9.50 Ratings
Control Efficiency Assessments00 Ratings9.00 Ratings
Issue Detection00 Ratings10.00 Ratings
Remediation and Certification00 Ratings8.50 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
Capsule CRM
-
Ratings
EOXS ERP
8.7
Ratings
26% above category average
Transportation Planning and Optimization00 Ratings9.00 Ratings
Transportation Execution Management00 Ratings9.00 Ratings
Trade and Customs Management00 Ratings8.50 Ratings
Fulfillment Management00 Ratings8.50 Ratings
Warehouse Workforce Management00 Ratings8.00 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
Capsule CRM
-
Ratings
EOXS ERP
8.4
Ratings
12% above category average
Production Process Design00 Ratings8.50 Ratings
Production Management00 Ratings8.50 Ratings
Configuration Management00 Ratings8.50 Ratings
Work Execution00 Ratings8.00 Ratings
Manufacturing Costs00 Ratings9.50 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
Capsule CRM
-
Ratings
EOXS ERP
8.6
Ratings
19% above category average
Forecasting00 Ratings9.00 Ratings
Inventory Planning00 Ratings8.00 Ratings
Performance Monitoring00 Ratings9.50 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
Capsule CRM
-
Ratings
EOXS ERP
9.1
Ratings
24% above category average
Proposal Management00 Ratings9.50 Ratings
Product Master Data Management00 Ratings9.00 Ratings
Best Alternatives
Capsule CRMEOXS ERP
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Zoho One
Zoho One
Score 8.9 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.7 out of 10
Infor VISUAL
Infor VISUAL
Score 8.0 out of 10
Enterprises
Creatio
Creatio
Score 9.7 out of 10
24SevenOffice
24SevenOffice
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Capsule CRMEOXS ERP
Likelihood to Recommend
8.0
(0 ratings)
9.0
(0 ratings)
Usability
8.6
(0 ratings)
10.0
(0 ratings)
Support Rating
8.6
(0 ratings)
9.5
(0 ratings)
User Testimonials
Capsule CRMEOXS ERP
Likelihood to Recommend
Using Capsule CRM, businesses can have a perfect CRM solution without the risk of being forced to pay on a monthly subscription basis. Compared to other customer relationship management apps, it has a wide range of unique features. Functional and cost-effective are the main advantages. Because we're a small company, its simplicity appeals to us greatly. For a limited time, start-ups can store up to 250 contacts in the free version. Capsule CRM is well-suited to Gmail and offers many other integration possibilities. Even though it lacks some more powerful CRM features, the Capsule platform makes up for this with a widespread list of integrations.
Read full review
I've just started to explore EOXS and I am blown away by how robust this software is. It has everything you need to stay on top of your HR, accounting, and client management. I'm looking forward to where this company is going and am excited about its roadmap.
The team behind EOXS seems very passionate about creating a great experience for all of its users. They are quick to answer questions and provide support.
Read full review
Pros
  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
Read full review
No answers on this topic
Cons
  • Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
  • It needs to improve the user interface and make it more productive especially on the calendar view.
  • The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
Read full review
No answers on this topic
Usability
  • Ease of use for small business owners who have very less time to learn how to use a CRM.
  • Mobile application is nice and clean with key features being highlighted. Helps to update them on the go.
  • Free plan has good features which helps with client buyin after setting it up and the client trying the setup out before making a purchase.
Read full review
Overall a positive experience, with constant and rapid improvements and new features! The software is full-featured and priced well when compared to older alternatives. The team at EOXS is very responsive
Read full review
Support Rating
Capsule CRM effectively specifies the causes of any project's disadvantage and problem-solving. This application is effortless because of its genuine approach to business empowerment. Everything is easily accessible with a single click. Our clients will appreciate our technical and user-friendly promotions. Furthermore, it is well worth our company's time to run.
Read full review
They are quick to answer questions and provide support
Read full review
Alternatives Considered
  • Easy to signup and ease of use for small business use cases.
  • Non-aggresive (a good thing) sales team helps clients try it out at their own pace.
  • Only the key important featuers are visible on the screen which matter. Helps with lesser confusion with carry out simple tasks.
  • Free plan is one of the best on offer to try it out.
Read full review
No answers on this topic
Return on Investment
  • Capsule CRM software not only interprets with resource planning but maintains the customer relationship at its peak.
  • This software is altogether a big package to promote and control the business movements on a high scale
  • This application tends to work with all versions but, there is no plan to cop up with the R13 version so, the latest version should have all effects to compensate for the business dealings.
Read full review
No answers on this topic
ScreenShots

Capsule CRM Screenshots

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