Capsule CRM vs. Salesflare

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Capsule CRM
Score 8.3 out of 10
N/A
Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.
$18
per month per user
Salesflare
Score 6.0 out of 10
Small Businesses (1-50 employees)
Salesflare headquartered in Antwerp offers their small business intelligent CRM, providing automated event tracking and related features designed to aid the operations of SMBs.
$39
per month per user
Pricing
Capsule CRMSalesflare
Editions & Modules
Professional
$18
per month per user
Teams
$36
per month per user
Enterprise
$54
per month per user
Growth
$39
per month per user
Pro
$64
per month per user
Enterprise
$124
per month per user
Offerings
Pricing Offerings
Capsule CRMSalesflare
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual billing.
More Pricing Information
Community Pulse
Capsule CRMSalesflare
Considered Both Products
Capsule CRM
Chose Capsule CRM
We chose Capsule CRM over Zoho CRM due to the various modules that it would take for Zoho CRM to work for our firm. Additional Zoho modules would have been needed (Zoho CRM and Projects) to make it work for us which in turn requires additional management. With Capsule CRM, …
Chose Capsule CRM
  • Easy to signup and ease of use for small business use cases.
  • Non-aggresive (a good thing) sales team helps clients try it out at their own pace.
  • Only the key important featuers are visible on the screen which matter. Helps with lesser confusion with carry out simple tasks.
Chose Capsule CRM
because the customer support is very responsive and every problem is resolved efficiently and quickly.
Chose Capsule CRM
UNLIKE OTHER CRM, Capsule CRM incorporates the latest business technologies into a single solution. It is the best application for promoting our business. The level of communication with clients is outstanding. We can get a quick and accurate read on anything by simply …
Chose Capsule CRM
Capsule CRM is an excellent application to compensate for the latest business technologies in one solution as compare to other Oracle CRM. There is nothing as good as this application in forming a solid framework for business promotions. The communication with clients is …
Chose Capsule CRM
We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use …
Chose Capsule CRM
Capsule CRM feels modern, quick and on-the-ball with its layout, features and integration options. It also has an intuitive feel making it easy to adopt from an alternative system.
Chose Capsule CRM
I also looked at Less Annoying CRM. However, capsule integrated with G-suite better, looked better to use and had a free version.
Chose Capsule CRM
It stacks up pretty well in basic features but lags behind in terms of CRM features and support, there is a lack of features as compared to the multitude of these software and support only exists over mail, a live chat feature would be much appreciated, integration with …
Chose Capsule CRM
We have researched various other programs including Zoho CRM, HubSpot, Salesforce and Insightly. Each has its pros and cons, but we chose Capsule CRM due to their integration with our email marketing and accounting software and the scalability of the product for our small …
Chose Capsule CRM
Capsule CRM is a great lightweight CRM that is easy to use and has all the features a small CRM would need. The free version is really great for a company not ready to start paying for a CRM but just needs to use a CRM for a feature like contact management.
Chose Capsule CRM
CRM Is by far the best CRM I have used for small businesses. However, I find Pipedrive the better option for bigger businesses.
Chose Capsule CRM
SuiteCRM, & SugarCRM were the other final contenders when I chose Capsule CRM. I don't remember what was the final factor in making a decision, but I know that the amount of database you can get for free was really my main consideration, and the ability to grow into the paid …
Chose Capsule CRM
Salesforce was a complete failure for us because it did way too much. The learning curve was too steep, it was too expensive, and it didn't fit us overall (we're a very small business).
Insightly was clumsy and didn't have the flexibility (and huge amount of integrations) that …
Salesflare
Chose Salesflare
Salesflare has BOTH the dedicated web platform and the integrated side-bar in my google inbox that acts intuitively to mine for contacts in my emails and linkedIN. Monday.com requires all manual input and though well laid out and has some fun pizzaz, is less helpful. Salesflare …
Chose Salesflare
The learning curve and ease of use are virtually non-existent, and the interface is straightforward. Other products we've tried or evaluated have been too complicated and customizable. It's easy to start using Salesflare right away. Salesflare can be thought of as a better …
Chose Salesflare
Much cheaper and has almost the same functionality, plus Salesflare has an integrated task section.
Chose Salesflare
You can think of Salesflare as a smarter Pipedrive. It rocks the same kind of intuitive user experience that is very low-barrier to get going with, but turns it up a notch when it comes handling, enriching and automating data. I've also find it more flexible to integrate with …
Chose Salesflare
Other products we've tried or evaluated have been too complex and/or been "too customizable" in that they do not offer an easy and intuitive path to enabling your sales team right out of the box.
Chose Salesflare
Salesflare does its own thing compared to the others I've tried. It's unique even though it shares many of the main features a CRM should have. Salesforce Lightning is amazing and feature-packed but can often get overwhelming depending on your use case. I never experience any …
Chose Salesflare
Pipedrive was another option but I chose Salesflare for the seamless integration into my regular everyday workflow as well as its ability to integrate with just about any app you can think of. It plays nice with all of my other apps and makes using a CRM actually fun. I love …
Features
Capsule CRMSalesflare
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Capsule CRM
7.1
Ratings
8% below category average
Salesflare
8.1
Ratings
5% above category average
Customer data management / contact management8.00 Ratings8.80 Ratings
Workflow management7.00 Ratings8.70 Ratings
Territory management6.00 Ratings5.10 Ratings
Opportunity management8.00 Ratings8.00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.00 Ratings9.00 Ratings
Contract management8.00 Ratings10.00 Ratings
Quote & order management6.00 Ratings6.10 Ratings
Interaction tracking7.00 Ratings8.80 Ratings
Channel / partner relationship management6.00 Ratings8.20 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Capsule CRM
8.4
Ratings
11% above category average
Salesflare
8.3
Ratings
10% above category average
Case management8.60 Ratings9.00 Ratings
Call center management8.10 Ratings7.00 Ratings
Help desk management8.50 Ratings9.00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Capsule CRM
8.5
Ratings
11% above category average
Salesflare
8.7
Ratings
14% above category average
Lead management8.00 Ratings8.70 Ratings
Email marketing9.00 Ratings8.80 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Capsule CRM
7.7
Ratings
1% above category average
Salesflare
8.0
Ratings
5% above category average
Task management9.00 Ratings8.00 Ratings
Billing and invoicing management7.00 Ratings8.00 Ratings
Reporting7.00 Ratings8.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Capsule CRM
7.0
Ratings
8% below category average
Salesflare
8.2
Ratings
8% above category average
Forecasting7.00 Ratings7.90 Ratings
Pipeline visualization8.00 Ratings9.00 Ratings
Customizable reports6.00 Ratings7.80 Ratings
Customization
Comparison of Customization features of Product A and Product B
Capsule CRM
7.4
Ratings
1% below category average
Salesflare
8.7
Ratings
15% above category average
Custom fields7.00 Ratings8.10 Ratings
Custom objects6.00 Ratings10.00 Ratings
Scripting environment8.60 Ratings00 Ratings
API for custom integration8.00 Ratings8.10 Ratings
Security
Comparison of Security features of Product A and Product B
Capsule CRM
9.0
Ratings
8% above category average
Salesflare
8.1
Ratings
3% below category average
Single sign-on capability9.00 Ratings8.10 Ratings
Role-based user permissions9.00 Ratings8.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Capsule CRM
7.0
Ratings
5% below category average
Salesflare
8.5
Ratings
15% above category average
Social data7.00 Ratings8.80 Ratings
Social engagement7.00 Ratings8.10 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Capsule CRM
7.5
Ratings
2% above category average
Salesflare
8.9
Ratings
19% above category average
Marketing automation8.00 Ratings8.80 Ratings
Compensation management7.00 Ratings9.00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Capsule CRM
8.0
Ratings
9% above category average
Salesflare
8.9
Ratings
19% above category average
Mobile access8.00 Ratings8.90 Ratings
Best Alternatives
Capsule CRMSalesflare
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
Enterprises
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Capsule CRMSalesflare
Likelihood to Recommend
8.0
(0 ratings)
9.0
(0 ratings)
Usability
8.6
(0 ratings)
9.0
(0 ratings)
Support Rating
8.6
(0 ratings)
9.0
(0 ratings)
User Testimonials
Capsule CRMSalesflare
Likelihood to Recommend
Using Capsule CRM, businesses can have a perfect CRM solution without the risk of being forced to pay on a monthly subscription basis. Compared to other customer relationship management apps, it has a wide range of unique features. Functional and cost-effective are the main advantages. Because we're a small company, its simplicity appeals to us greatly. For a limited time, start-ups can store up to 250 contacts in the free version. Capsule CRM is well-suited to Gmail and offers many other integration possibilities. Even though it lacks some more powerful CRM features, the Capsule platform makes up for this with a widespread list of integrations.
Read full review
Salesflare is recommendable for any business that runs a lean sales setup with a website for lead generation, empowered with maybe cold outreach and/or lead nurturing. Mostly so for small-to-medium sized businesses: they can save a ton of time/money generating more revenue with their human sales efforts, while Salesflare does the rest of the job.
Read full review
Pros
  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
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  • Workflows are easy to create and very effective for bulk messaging.
  • I like the email templates that I can set up and re-use - very convenient!
  • The phone app is good - I can access a contact right from my phone and call them. When I make a call, it automatically opens a note for me to create a time-stamped record of the call.
  • I also like that fact that I can add customized contact and account fields. This is a big help in allowing me to do pretty precise "sorts".
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Cons
  • Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
  • It needs to improve the user interface and make it more productive especially on the calendar view.
  • The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
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  • Salesflare automatically captures and organises data about leads so it can effectively surface the ones that require your attention. It also provides you with the tools to do just that. What it doesn't cover as much right now is feeding top of the funnel: I would for example happily pay extra to have a website visitor identification functionality into the mix.
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Usability
  • Ease of use for small business owners who have very less time to learn how to use a CRM.
  • Mobile application is nice and clean with key features being highlighted. Helps to update them on the go.
  • Free plan has good features which helps with client buyin after setting it up and the client trying the setup out before making a purchase.
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The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
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Support Rating
Capsule CRM effectively specifies the causes of any project's disadvantage and problem-solving. This application is effortless because of its genuine approach to business empowerment. Everything is easily accessible with a single click. Our clients will appreciate our technical and user-friendly promotions. Furthermore, it is well worth our company's time to run.
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Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends) But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
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Alternatives Considered
  • Easy to signup and ease of use for small business use cases.
  • Non-aggresive (a good thing) sales team helps clients try it out at their own pace.
  • Only the key important featuers are visible on the screen which matter. Helps with lesser confusion with carry out simple tasks.
  • Free plan is one of the best on offer to try it out.
Read full review
The learning curve and ease of use are virtually non-existent, and the interface is straightforward. Other products we've tried or evaluated have been too complicated and customizable. It's easy to start using Salesflare right away. Salesflare can be thought of as a better Pipedrive. With the same easy-to-use, low-barrier approach to getting started, it ups the ante when dealing with data, enriching and automating it.
Read full review
Return on Investment
  • Capsule CRM software not only interprets with resource planning but maintains the customer relationship at its peak.
  • This software is altogether a big package to promote and control the business movements on a high scale
  • This application tends to work with all versions but, there is no plan to cop up with the R13 version so, the latest version should have all effects to compensate for the business dealings.
Read full review
  • I save dozens of hours each month managing new clients and leads, Salesflare easily pays for itself each month
  • Between the great mobile app and integration with Gsuite, Salesflare is the perfect CRM for the mobile user. I no longer feel chained to a desktop to manage my leads.
  • I used to have a Love-Hate relationship with CRMs but now actually enjoy using a CRM since using Salesflare and feel like I actually realize the value of using a CRM.
Read full review
ScreenShots

Capsule CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Salesflare Screenshots

Screenshot of the visual, drag-and-drop sales pipeline used to track leads.Screenshot of the centralized dashboard to visualize conversations with leads.Screenshot of an example of the sales reporting.Screenshot of where to send email sequences or automated email campaigns from within a CRM.Screenshot of how a connected CRM can be used from within an email inbox, to stop switching tabs.Screenshot of where to add and track leads straight from LinkedIn, with a built-in email finder.