TrustRadius: an HG Insights company

Capsule CRM vs. SAP Sales Cloud

Save this comparison

Save this comparison

Capsule CRM

44 Reviews and Ratings

SAP Sales Cloud

243 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Capsule CRM

    Score8.2 out of 10
    		N/ACapsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.

    $18

    per month per user

    SAP Sales Cloud

    Score8.3 out of 10
    		N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
    Pricing
    Capsule CRMSAP Sales Cloud
    Editions & Modules
    Professional
    $18
    per month per user
    Teams
    $36
    per month per user
    Enterprise
    $54
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Capsule CRMSAP Sales Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Capsule CRMSAP Sales Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of Capsule CRM and SAP Sales Cloud
    Feature
    Capsule CRM
    7.1
    16 Ratings
    SAP Sales Cloud
    8.3
    120 Ratings
    Customer data management / contact management8.016 Ratings8.8117 Ratings
    Workflow management7.014 Ratings8.6118 Ratings
    Territory management6.09 Ratings7.2105 Ratings
    Opportunity management8.016 Ratings8.0114 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.015 Ratings7.9110 Ratings
    Contract management8.013 Ratings8.3112 Ratings
    Quote & order management6.012 Ratings8.3109 Ratings
    Interaction tracking7.014 Ratings8.5111 Ratings
    Channel / partner relationship management6.012 Ratings8.6110 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Capsule CRM and SAP Sales Cloud
    Feature
    Capsule CRM
    8.4
    10 Ratings
    SAP Sales Cloud
    8.1
    103 Ratings
    Case management8.68 Ratings7.998 Ratings
    Call center management8.17 Ratings8.692 Ratings
    Help desk management8.58 Ratings8.095 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Capsule CRM and SAP Sales Cloud
    Feature
    Capsule CRM
    8.5
    12 Ratings
    SAP Sales Cloud
    7.5
    107 Ratings
    Lead management8.011 Ratings7.3106 Ratings
    Email marketing9.010 Ratings7.694 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Capsule CRM and SAP Sales Cloud
    Feature
    Capsule CRM
    7.7
    15 Ratings
    SAP Sales Cloud
    8.2
    115 Ratings
    Task management9.013 Ratings8.1111 Ratings
    Billing and invoicing management7.011 Ratings8.196 Ratings
    Reporting7.013 Ratings8.6105 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Capsule CRM and SAP Sales Cloud
    Feature
    Capsule CRM
    7.0
    15 Ratings
    SAP Sales Cloud
    8.4
    114 Ratings
    Forecasting7.013 Ratings8.3107 Ratings
    Pipeline visualization8.015 Ratings8.4107 Ratings
    Customizable reports6.012 Ratings8.5110 Ratings
    Customization
    Comparison of Customization features of Capsule CRM and SAP Sales Cloud
    Feature
    Capsule CRM
    7.4
    14 Ratings
    SAP Sales Cloud
    7.7
    111 Ratings
    Custom fields7.014 Ratings8.0111 Ratings
    Custom objects6.012 Ratings7.3107 Ratings
    Scripting environment8.68 Ratings7.794 Ratings
    API for custom integration8.010 Ratings7.899 Ratings
    Security
    Comparison of Security features of Capsule CRM and SAP Sales Cloud
    Feature
    Capsule CRM
    9.0
    12 Ratings
    SAP Sales Cloud
    8.6
    114 Ratings
    Single sign-on capability9.011 Ratings8.8109 Ratings
    Role-based user permissions9.012 Ratings8.3108 Ratings
    Social CRM
    Comparison of Social CRM features of Capsule CRM and SAP Sales Cloud
    Feature
    Capsule CRM
    7.0
    13 Ratings
    SAP Sales Cloud
    7.3
    83 Ratings
    Social data7.013 Ratings7.383 Ratings
    Social engagement7.012 Ratings7.281 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Capsule CRM and SAP Sales Cloud
    Feature
    Capsule CRM
    7.5
    12 Ratings
    SAP Sales Cloud
    7.7
    97 Ratings
    Marketing automation8.012 Ratings8.093 Ratings
    Compensation management7.010 Ratings7.480 Ratings
    Platform
    Comparison of Platform features of Capsule CRM and SAP Sales Cloud
    Feature
    Capsule CRM
    8.0
    13 Ratings
    SAP Sales Cloud
    7.5
    99 Ratings
    Mobile access8.013 Ratings7.599 Ratings
    User Ratings
    Capsule CRMSAP Sales Cloud
    Likelihood to Recommend
    8.0
    (16 ratings)
    8.5
    (131 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.6
    (7 ratings)
    Usability
    8.6
    (4 ratings)
    6.7
    (7 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    8.6
    (4 ratings)
    8.8
    (10 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.3
    (91 ratings)