Carbonite Server vs. IDERA SQL Safe Backup

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Carbonite Server
Score 1.0 out of 10
N/A
Carbonite Server (also replacing the former EVault products acquired from Seagate in 2016) is a full backup and discovery solution. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite Server users can protect virtually any type of file on both physical and virtual servers, NAS, SAN and external hard drives. The vendor’s value proposition is that their solution assures that users without an IT department and those that are the IT department…
$800.04
per year
IDERA SQL Safe Backup
Score 5.3 out of 10
N/A
SQL Safe Backup from Houston based software company Idera is a data recovery and protection option.
$1,036
per instance with first year maintenance included
Pricing
Carbonite ServerIDERA SQL Safe Backup
Editions & Modules
Power
$800.04
per year
Ultimate
1,300.08
per year
Standard via eCommerce
1,036.00
per instance with first year maintenance included
Offerings
Pricing Offerings
Carbonite ServerIDERA SQL Safe Backup
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsTrial and paying customers have access to our valet install free of charge. Call and speak to a specialist who can remotely connect to your machine to ensure it's installed and configured correctly to protect your critical data.
More Pricing Information
Community Pulse
Carbonite ServerIDERA SQL Safe Backup
Features
Carbonite ServerIDERA SQL Safe Backup
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
Carbonite Server
8.6
Ratings
1% above category average
IDERA SQL Safe Backup
8.7
Ratings
2% above category average
Universal recovery8.30 Ratings00 Ratings
Instant recovery8.20 Ratings10.00 Ratings
Recovery verification7.90 Ratings10.00 Ratings
Business application protection10.00 Ratings00 Ratings
Multiple backup destinations10.00 Ratings10.00 Ratings
Incremental backup identification10.00 Ratings10.00 Ratings
Backup to the cloud10.00 Ratings6.00 Ratings
Deduplication and file compression7.60 Ratings10.00 Ratings
Snapshots10.00 Ratings5.00 Ratings
Flexible deployment7.90 Ratings8.00 Ratings
Management dashboard7.50 Ratings8.00 Ratings
Platform support7.50 Ratings8.00 Ratings
Retention options7.70 Ratings9.00 Ratings
Encryption8.50 Ratings10.00 Ratings
User Ratings
Carbonite ServerIDERA SQL Safe Backup
Likelihood to Recommend
9.0
(0 ratings)
4.0
(0 ratings)
Likelihood to Renew
4.8
(0 ratings)
-
(0 ratings)
Usability
5.5
(0 ratings)
-
(0 ratings)
Support Rating
5.5
(0 ratings)
-
(0 ratings)
Implementation Rating
6.4
(0 ratings)
-
(0 ratings)
User Testimonials
Carbonite ServerIDERA SQL Safe Backup
Likelihood to Recommend
A key question is, "how much critical data needs to be backed up?". A follow-up question might be, "what impact would it have on your business and reputation if you were to lose this data or take more than a few days to recover?" If a company's data is not critical or valuable to the success of their business, then this is not a good solution.
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It may be cheap but the system stuck in the 90's, the UI\UX are not as you will expected. The alerts are not provide reliable evidence and human supervision is needed constantly. The system not knowing how to backup automatically the secondary server in the availability group, you need to configure that explicitly.
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Pros
  • Their web portal is easy to use to monitor server, check logs, restore or run an ad-hoc backup job.
  • Minimal problems, but when there is a problem, customer support is friendly and flexible in finding a solution. Contacting through their customer portal is convenient.
  • Competitive pricing for level of service provided.
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  • History visibility
  • Very intuitive
  • Easy to set up
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Cons
  • The granular restore tool for exchange, which is needed to restore a specific email rather than an entire mailbox, is a bit combersome. I wish the tool was incorporated into the 'normal' restore features.
  • The inline replication process is very sensitive to available bandwidth. And if bandwidth between source and replication site becomes overused, inline replication fails and 'regular' replication takes its place. I wish inline replication was a bit less 'touchy' and would have a built in 'pause' to allow for the clearing of bandwidth before it fails over to 'regular' replication.
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  • When you're adding a new SQL server, sometimes the install from the management server to the SQL server will fail. I'm guessing this happens because of some version difference in Windows components or similar. Not a huge deal because you can just copy the agent to the SQL server and install it there, but considering how easy everything else is, I would expect this to be a little more fluid.
  • I ran into a situation where part of our business decided to move their servers to a third-party data center. When they took away a SQL server that I was managing with SQL Safe, anything having to do with that policy took forever. Click. Wait 10 minutes. Window reacts. I'm guessing this is because the Management Console is trying super hard to contact the server in question, but I wish it handled losing a server better than it does.
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Likelihood to Renew
Carbonite Server Backup does not integrate or support any reporting; it is not good at it. We required monthly and quarterly reports for audit. If we fail in that we get fined or we have to pay a certain amount of money to customer. It does not support cloud instances and we are using N2WS for the cloud instances. This is an additional burden for customers.
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No answers on this topic
Usability
Product needs a lot of improvements in some features like Cloud and Reporting.
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No answers on this topic
Support Rating
Some of the requests we could not get resolved on time. They took a long time to provide the reason for the issue we had raised.
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No answers on this topic
Implementation Rating
We had appliance and we just needed to setup the Director Console which was straight forward and easy.
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No answers on this topic
Alternatives Considered
Carbonite Server's direction wasn't really for cloud companies as they are more specialized in robust local backup services. I'm a novice when it comes to server backups and replication, but have learned and picked up a lot from talking to the customer center compared to Veeam where it's mostly just self-learning reading lots of documentation which could be overwhelming at times. We started using Veeam as most of our on-prem servers are ceasing operations as we slowly transition to the cloud. I would still use Carbonite as a fall-back option just in case the cloud fails us. Our company cannot afford to have downtimes as we work closely with a lot of contractors and every minute counts.
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SQL Safe is the first managed backup solution I've used. Before SQL Safe I used SQL's native backup mechanism and scheduling. And as an extension of that I used Ola Hallengren's SQL Server Maintenance Solution (which is a set of scripts that take amazing advantage of SQL's native capabilities). However whenever changes were needed (moving backups to new storage, adding/removing a server), it just took a long time because I had to touch each server. With SQL Safe, I can seriously change the backup location of every server I have by changing one policy setting. Likewise, I can quickly add or remove a server from being backed up with a few simple clicks.
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Return on Investment
  • While EVault can become expensive if you have a lot of data to store, but you have to keep in mind that it does not cost you anything more to restore your data in the event of an emergency. Some systems give you a great upfront cost, until you actually need to retrieve your data.
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  • SQL Safe allows me to spend less time managing my DR plan and still maintain confidence that my backups and restores are solid. Saving my time means saving money.
  • SQL Safe does an amazing job at backup compression over and above SQL's native compression. SQL backups are probably our single largest consumer of network drive space. Any product that helps reduce my network footprint, saves money.
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ScreenShots

IDERA SQL Safe Backup Screenshots

Screenshot of SQL Safe Backup