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Casengo vs. Freshdesk Omni

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Casengo

    Score9.7 out of 10
    N/ACasengo's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox can be used for customer chats, emails and social media posts.

    $9

    p/month p/year

    Freshdesk Omni

    Score9.5 out of 10
    N/AFreshdesk Omni is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future.

    $35

    per month per agent

    Pricing
    CasengoFreshdesk Omni
    Editions & Modules
    Basic
    $9
    p/month p/year
    Premium
    $19
    p/month p/year
    Enterprise
    $44
    p/month p/year
    Free
    $0
    Growth
    $29
    per month (billed annually) per agent
    Pro
    $69
    per month (billed annually) per agent
    Enterprise
    $109
    per month (billed annually) per agent
    Offerings
    Pricing Offerings
    CasengoFreshdesk Omni
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    CasengoFreshdesk Omni
    Incident and problem management
    Comparison of Incident and problem management features of Casengo and Freshdesk Omni
    Feature
    Casengo
    -
    Ratings
    Freshdesk Omni
    8.5
    1 Ratings
    Organize and prioritize service tickets00 Ratings9.11 Ratings
    Expert directory00 Ratings9.11 Ratings
    Subscription-based notifications00 Ratings7.31 Ratings
    Ticket creation and submission00 Ratings8.21 Ratings
    Ticket response00 Ratings9.11 Ratings
    Self Help Community
    Comparison of Self Help Community features of Casengo and Freshdesk Omni
    Feature
    Casengo
    -
    Ratings
    Freshdesk Omni
    9.1
    1 Ratings
    External knowledge base00 Ratings9.11 Ratings
    Internal knowledge base00 Ratings9.11 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Casengo and Freshdesk Omni
    Feature
    Casengo
    -
    Ratings
    Freshdesk Omni
    7.3
    1 Ratings
    Customer portal00 Ratings9.11 Ratings
    IVR00 Ratings7.31 Ratings
    Social integration00 Ratings4.51 Ratings
    Email support00 Ratings7.31 Ratings
    Help Desk CRM integration00 Ratings8.21 Ratings
    User Ratings
    CasengoFreshdesk Omni
    Likelihood to Recommend
    -
    (0 ratings)
    7.3
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.2
    (1 ratings)