Casengo vs. LiveAgent
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Casengo | Score9.7 out of 10 | N/A | Casengo's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox can be used for customer chats, emails and social media posts. | $9 p/month p/year |
 LiveAgent | Score9.7 out of 10 | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $15 per month per seat |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Incident and problem management |
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| Casengo | LiveAgent | |
|---|---|---|
| Likelihood to Recommend | - | 8.0 |
| Likelihood to Renew | - | 9.3 |
| Usability | - | 8.0 |
| Support Rating | - | 9.3 |
| Implementation Rating | - | 9.1 |