Centercode vs. SchoolMessenger

The better question here is for the company themselves. How important is the quality of your product and your user experience? Instead of managing things via Google Docs, spreadsheets and email, how about have a portal which organizes feedback, provides a platform to complete end-to-end testings and create a community? Centercode is that solution.

SchoolMessenger used to be a good product for home to school communication. However, if it can't properly integrate with big name, run of the mill student information systems, they really have no business being recommended or used by school districts. Allowing data to be released to parents about other students and parents is what every school district needs to protect against. Would not recommend them for any communication that needs to integrate with any other systems. There are plenty of other competitors out there who provide more responsive customer service and support.

• The Project Management style of logging tasks allows us to be nitty gritty with our beta testing
• The ability to be able to cross check what other or similar items in the group captured adds value by visibly other issue similarity other testers captured
• The ability to manage view access on a SSO config allows easy access only to those that are part of the actual beta testers on a "need to know" basis

Incentivized

• Email access.
• Attachments.
• Notifications to parents regarding important information.

Incentivized

• Tag and attribute searching for forms, messages, and surveys
• Report graphics with large datasets
• More of a focus on B2B beta testing and not solely business to customer

Incentivized

• Cost is significant. Not unreasonable, to lower price would be great.
• Support is very, very slow to respond. Unless you call in it takes several days to receive a response. I've had tickets open for over a week to resolve the issue.

Incentivized

Makes beta enjoyable.

SchoolMessenger serves our main purpose of sending out emergency notifications and notices to parents. It is great to cut down on the paper use and the ability to attach documents to our notes. We have used this to send home notifications from our Parent-Teacher Organization. Parents have thanked us for sending a back ups due to papers being misplaced and knowing that they have a backup through email.

Incentivized

Overall, this is a good, effective, and cost-efficient product. It is missing some key functionality we had with a previous program which limits my total score, but I still think a lot of school districts can get a lot out of SchoolMessenger. The features and functions they do include work well.

Incentivized

Tony is amazing. I look forward to our interactions.

The support is fantastic. I have never had such complete support from a technology service. Every issue has been resolved while I was on the phone. I never had to wait for a callback or an advanced support tech. Their people are very well trained in their product and how to meet their customer's needs.

Incentivized

To me personally, the user interface wasn't as daunting as it was compared to Confluence or product board. It made it easier to use without the need to undergo training. Keeping it simple and secure are just a few of its great asset features and together with ease of access (SSO) better controls of people view/access limitations

Incentivized

We went from Final Site to SchoolMessenger. Final Site had a lot of customization with so much functionality and a real professional look and feel. Unfortunately, the cost set us on a new path, which led us to SchoolMessenger. SchoolMessenger packages a lot of the services we need in one, but it is missing core elements of design that Final Site offered us.

Incentivized

• Helping our Beta team catch critical bugs pre-release
• Better engagement with customers with our product teams
• Creating data points to highlight and push customer feedback internally

Incentivized

• SchoolMessenger is an excellent tool that links the school admin with the parents directly, which avoids the risks of students not delivering the message.
• Saves money and time not being held hostage by the US postal service.

Incentivized