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Cention Contact Center vs. MiContact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cention Contact Center

    N/A
    Mid-Size Companies (51-1,000 employees)
    The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration…

    $39

    per user

    MiContact Center

    Score9.5 out of 10
    N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Pricing
    Cention Contact CenterMiContact Center
    Editions & Modules
    Foundation
    $39.00
    per user
    Foundation
    $39.00
    per user
    Professional
    $68.00
    per user
    Professional
    $68.00
    per user
    Enterprise
    $88.00
    per user
    Enterprise
    $88.00
    per user
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    Offerings
    Pricing Offerings
    Cention Contact CenterMiContact Center
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsThe stated prices are per user/month. For a full price list, go to our website. Free upgrades , you will always have the newest functionality.—
    More Pricing Information
    Features
    Cention Contact CenterMiContact Center
    Contact Center Software
    Comparison of Contact Center Software features of Cention Contact Center and MiContact Center
    Feature
    Cention Contact Center
    -
    Ratings
    MiContact Center
    8.5
    2 Ratings
    Agent dashboard00 Ratings9.01 Ratings
    Validate callers00 Ratings8.01 Ratings
    Outbound response00 Ratings9.02 Ratings
    Call forwarding00 Ratings8.42 Ratings
    Click-to-call (CTC)00 Ratings9.52 Ratings
    Warm transfer00 Ratings9.01 Ratings
    Predictive dialing00 Ratings7.52 Ratings
    Interactive voice response00 Ratings9.52 Ratings
    REST APIs00 Ratings8.01 Ratings
    Call scripts00 Ratings8.01 Ratings
    Call tracking00 Ratings9.02 Ratings
    Multichannel integration00 Ratings8.01 Ratings
    CRM software integration00 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Cention Contact Center and MiContact Center
    Feature
    Cention Contact Center
    -
    Ratings
    MiContact Center
    8.6
    2 Ratings
    Inbound call routing00 Ratings8.52 Ratings
    Omnichannel inbound routing00 Ratings9.01 Ratings
    Recording00 Ratings8.52 Ratings
    Quality management00 Ratings8.52 Ratings
    Call analytics00 Ratings8.01 Ratings
    Historical reporting00 Ratings9.01 Ratings
    Live reporting00 Ratings9.01 Ratings
    Customer surveys00 Ratings9.01 Ratings
    Customer interaction analytics00 Ratings8.01 Ratings
    User Ratings
    Cention Contact CenterMiContact Center
    Likelihood to Recommend
    -
    (0 ratings)
    9.5
    (2 ratings)