CGI HotScan360 vs. Kount, an Equifax company

If I had the time to go deeper, I would put a 10, but as far as I have worked with CGI HotScan360 I think it's a [smooth] platform. I was trained really quickly (they pushed me in order to learn everything from CGI HotScan360 because my company needed me to be trained in this software/platform) but although the [training] was a bit rushed, the platform is really intuitive, really well designed and the architects behind [it] are geniuses. I really like how it works and the results. My boss was very happy with the results and with the discoveries we made with CGI HotScan360. Training others was super easy and they learned really quickly. Totally worth it.

Incentivized

A scenario where Midigator is well suited is in the efficient response time. I like how fast Midigator always replies to my emails in a timely manner. I also appreciate how they are willing to go above and beyond always to help me and make sure I have all questions answered always.

Incentivized

• Fraud detection technology, fraud detection innovation, fraud detection training
• Secure payments
• Real time software who is looking for risk in every transaction
• Everything (all the services are in only one place)
• Cost savings
• Having all the requirement i.e. documents, ready, available and secure

Incentivized

• Business to Client Interaction - Midigator employees respond quickly to client requests
• Empowers their employees to make decisions in the best interest of the client they are serving
• Helps prevent chargebacks/disputes
• Saves their clients time and money
• Ease of use
• Consolidates multiple MIDs under one room for easy management and monitoring
• Prices their products and services competitively

Incentivized

• Could be price effective
• Can be multilingual
• Can improve support experience

Incentivized

• RDR alerts are often categorized as chargebacks instead which takes some work on our side to get the numbers just right.
• While upper management is very responsive and incredibly helpful when an emergency arises, we do not feel like the account managers are very knowledgeable or proactive.

Incentivized

Midigator does what we need and doesn't try to add a bunch of confusing extra functionality we don't need.

Incentivized

It is very intuitive, easy to use, easy to navigate, and easy to teach to anyone! The pathways are very clear and they were designed [in] a very clear way! The security methods I have used in the past are not so innovative and very "manual", [with] nothing to do with CGI HotScan360.

Incentivized

No system is perfect, but Midigator is always in pursuit of perfection. I give them high marks for always trying their best to continue adding value.

Incentivized

I have been trained during the pandemic in very specific thing and CGI HotScan360 is one of the bets platfomrs that trained me in a very professinal way

Incentivized

It's easy to set up and easy to use. Requires minimal training for the staff.

Incentivized

We utilized Kount and Midigator concurrently for a short period of time. I have zero negatives to share about Kount, but we did not continue with them because we found Midigator to fill all of our current needs. In all truth, Kount and Midigator paired well together to cast a wide net on potential chargebacks/disputes, and it helped us gain an edge in preventing them. We moved on from Kount because it did not yield as many prevention notices as Midigator, but should the need arise and our budget increase, we'd likely team up to include them to compliment Midigator in having the best chargeback midigator system ever.

Incentivized

• Secure payments
• Real time analytics
• Easy to use

Incentivized

• Before using Midigator, members would call to cancel their membership and customer service would cancel them and provide a refund. However, the member would also call their bank to dispute the original charge. So, they end up getting double the amount that they paid. Using Midigator, we are able to avoid losing revenue.

Incentivized