Sr. Vice President in Corporate at Phinaz Media Group, Inc. (1-10 employees employees)

Use Cases and Deployment Scope

We primarily use Midigator for chargeback prevention. We're planning to start using it for disputes as well.

Pros

Alerts for disputes that have been filed
Easy to use interface for addressing disputes in Preventflow

Cons

Offer professional services for setting up Dispute Flow responses.
Try to get the person's name in the disputes. This is likely because that's all the data the processors provide, but if we could have the name, we could process these in about half the time.

Most Important Features

Prevent Flow

Return on Investment

This has helped to decrease the number of chargebacks reported to our merchant processor as we're using a combination of PreventFlow and Rapid Dispute Resolution through Midigator.

Usability

Other Software Used

Keap, Iterable, WordPress, Slack

Jordan Reyna View profile

Chief Administrative Officer (CAO) at RagingBull (11-50 employees employees)

Use Cases and Deployment Scope

We utilize Midigator with a multi-faceted approach.
1) We use Midigator, most importantly as a chargeback mitigation tool. We receive alerts via email directly from the Midigator dashboard, and we have 24 hours to respond to the Prevention Alert. We approach these alerts quickly and efficiently, and it helps our company prevent numerous chargebacks as well as save significant dollars each month. The system essentially pays for itself over time.
2) We use the Midigator Dashboard as a hub to respond to chargebacks (when unable to be prevented) across our multiple Merchant IDs (MIDs). We have had up to 4 MIDS at one time, and each of them had its own gateway, and it became difficult to manage (numerous logins, sign-ins). By consolidating all of those gateways onto Midigator's Dashboard, we save hours per week, tens of hours per month, and prevent headaches by not having to navigate several sites to execute one simple task.

Pros

Business to Client Interaction - Midigator employees respond quickly to client requests
Empowers their employees to make decisions in the best interest of the client they are serving
Helps prevent chargebacks/disputes
Saves their clients time and money
Ease of use
Consolidates multiple MIDs under one room for easy management and monitoring
Prices their products and services competitively

Cons

Instead of using a real-time google sheet to manage MIDs being monitored, perhaps an online form that's easy to access and revisit.
Perhaps have an algorithm that scans merchant descriptors in the wild and proposes the best descriptors to include for future alerts - a scientific way to widen the net.
Have one account manager that is more of a concierge-style for the lifespan of the client - but I'm just really trying hard to find something.

Most Important Features

Chargeback Prevent Alerts
Chargeback Response Alerts
Daily Chargeback Report
Midigator Dashboard (a hub for where we conduct nearly all merchant processing response action)

Return on Investment

Positive - we've saved a lot of money with prevention alerts that would have gone into a dispute status costing tens to hundreds of dollars per dispute. The prevention alerts allow us the ability to take care of the client and avoid going down the dispute road.
We have not really seen any negative ROI. This has helped us manage a health chargeback rate well below industry guidelines and increase consumer confidence along the way.
We have been able to move forward in confidence, knowing that our merchant processing status is in good shape by being able to prevent disputes and take good care of our clients. We recommend Midigator to our colleagues.

Usability

Alternatives Considered

Kount

Other Software Used

Keap, Slack, NMI Payment Gateway

Kimberly Sanchez Hernandez

Administrative Coordinator in Finance and Accounting at slfd processing (11-50 employees employees)

Use Cases and Deployment Scope

I use Midigator to help me save a couple of chargeback alerts from becoming actual chargebacks, we often have cardholders trying to take away the money that belongs to us, without trying to communicate directly with the company, they just call their banks and try to start disputes. That's where Midigator comes in and sends us alerts regarding these issues, which is where we take the initiative to call the client and resolve it directly with them before these alerts become actual chargebacks.

Pros

Alerts
Uploads
Organization

Cons

Invoice billing could be more specific , add more details
Uploading chargeback documents could be missed less
Sending accurate alerts to us and not mistaken ones could save us some time too

Most Important Features

Alerts
Chargeback uploads
Efficient responses

Return on Investment

We have had more time to prevent chargebacks
Easier way to keep track of chargebacks
Helps save time

Other Software Used

Merchant e-Solutions, Authorize.Net, Electronic Form Solutions

Daniel "Locke" Midkiff View profile

Director of Business Operations in Corporate at Web Solutions LLC (11-50 employees employees)

Use Cases and Deployment Scope

It's good, but the delivery of alerts is a bit clunky, and I need to pay staff to advocate for us to get credits back in certain instances. If not for this, I could use Midigator completely passively, and it would be more valuable, but it is still a good tool for us here. We do find the early alerts valuable to prevent chargebacks.

Pros

Has access to early alerts
Has good customer service
Cool concept

Cons

The delivery method of the alerts could be more efficient
Overlapping alerts could be identified and removed
The interface could use some improvements

Most Important Features

Alerts accuracy
Alerts timeliness
Constant customer support as needed

Return on Investment

It's been a positive ROI overall
It took an investment of time to fully understand how to work with Midigator
The product seems to have been improved over time with feedback, and the experience and ROI are improving

Alternatives Considered

Ethoca and Verifi Global Payment Gateway

Other Software Used

Ethoca, Stripe, Shopify

Katrina Licudine

COO (Chief Operations Officer) in Corporate at Aphro-D LLC (11-50 employees employees)

Use Cases and Deployment Scope

Midigator has been very impactful for our company. We were able to curb our chargeback rates to as much as 75%. I truly love working with the Midigator staff they are friendly, super helpful, and get the job done in a snap. We will continue to grow and Flourish with Midigator as our partner!

Pros

Dispute Prevention is excellent
Amazing Support Staff
Timely delivery of Services

Cons

We'd love for Midigator to be able to expand their catch capacity

Most Important Features

Prevent Flow
Broad reach
Timely Services

Return on Investment

Dispute rate is at an all time low :)
We're able to communicate with our customers before a dispute lands on Stripe
We can confidently implement our subscription service

Other Software Used

Stripe, Shopify

Kount, an Equifax company

What is Kount, an Equifax company?

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