ChangeGear Service Desk vs. Microsoft System Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 ChangeGear Service Desk | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021). | N/A |
 Microsoft System Center | Score9 out of 10 | N/A | Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads. | $1,323 per month |
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| Likelihood to Recommend | 9.0 | 9.0 |
| Usability | 8.0 | 9.0 |
| Support Rating | - | 8.0 |