TrustRadius: an HG Insights company

ChangeGear Service Desk vs. NinjaOne

Save this comparison

Save this comparison

ChangeGear Service Desk

5 Reviews and Ratings

NinjaOne

121 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ChangeGear Service Desk

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021).N/A

    NinjaOne

    Score9 out of 10
    		N/ANinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.N/A
    Pricing
    ChangeGear Service DeskNinjaOne
    Editions & Modules
    ChangeGear Service Desk
    $0
    Per Seat per Month
    ChangeGear Help Desk
    $0
    ChangeGear Change Management
    $0
    ChangeGear Cloud
    $0
    Per User per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    ChangeGear Service DeskNinjaOne
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
    More Pricing Information
    Features
    ChangeGear Service DeskNinjaOne
    Incident and problem management
    Comparison of Incident and problem management features of ChangeGear Service Desk and NinjaOne
    Feature
    ChangeGear Service Desk
    6.4
    2 Ratings
    NinjaOne
    -
    Ratings
    Organize and prioritize service tickets6.42 Ratings00 Ratings
    Expert directory5.01 Ratings00 Ratings
    Service restoration6.01 Ratings00 Ratings
    Self-service tools5.02 Ratings00 Ratings
    Subscription-based notifications6.92 Ratings00 Ratings
    ITSM collaboration and documentation7.42 Ratings00 Ratings
    ITSM reports and dashboards7.92 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of ChangeGear Service Desk and NinjaOne
    Feature
    ChangeGear Service Desk
    7.5
    2 Ratings
    NinjaOne
    -
    Ratings
    Configuration mangement7.42 Ratings00 Ratings
    Asset management dashboard7.01 Ratings00 Ratings
    Policy and contract enforcement8.01 Ratings00 Ratings
    Change management
    Comparison of Change management features of ChangeGear Service Desk and NinjaOne
    Feature
    ChangeGear Service Desk
    7.3
    2 Ratings
    NinjaOne
    -
    Ratings
    Change requests repository8.52 Ratings00 Ratings
    Change calendar6.92 Ratings00 Ratings
    Service-level management6.52 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of ChangeGear Service Desk and NinjaOne
    Feature
    ChangeGear Service Desk
    -
    Ratings
    NinjaOne
    8.9
    41 Ratings
    Remote monitoring00 Ratings8.838 Ratings
    Network device monitoring00 Ratings7.536 Ratings
    Activity Monitoring00 Ratings8.424 Ratings
    Management Tasks
    Comparison of Management Tasks features of ChangeGear Service Desk and NinjaOne
    Feature
    ChangeGear Service Desk
    -
    Ratings
    NinjaOne
    8.6
    40 Ratings
    Patch Management00 Ratings8.939 Ratings
    Policy-based automation00 Ratings8.840 Ratings
    User Ratings
    ChangeGear Service DeskNinjaOne
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.4
    (47 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.9
    (2 ratings)
    Usability
    8.0
    (1 ratings)
    8.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (5 ratings)