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ChangeGear Service Desk vs. ManageEngine ServiceDesk Plus

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ChangeGear Service Desk

5 Reviews and Ratings

ManageEngine ServiceDesk Plus

109 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ChangeGear Service Desk

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021).N/A

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    		N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    ChangeGear Service DeskManageEngine ServiceDesk Plus
    Editions & Modules
    ChangeGear Service Desk
    $0
    Per Seat per Month
    ChangeGear Help Desk
    $0
    ChangeGear Change Management
    $0
    ChangeGear Cloud
    $0
    Per User per Month
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    ChangeGear Service DeskManageEngine ServiceDesk Plus
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ChangeGear Service DeskManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of ChangeGear Service Desk and ManageEngine ServiceDesk Plus
    Feature
    ChangeGear Service Desk
    6.4
    2 Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets6.42 Ratings8.020 Ratings
    Expert directory5.01 Ratings5.013 Ratings
    Service restoration6.01 Ratings5.015 Ratings
    Self-service tools5.02 Ratings8.018 Ratings
    Subscription-based notifications6.92 Ratings6.014 Ratings
    ITSM collaboration and documentation7.42 Ratings10.016 Ratings
    ITSM reports and dashboards7.92 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of ChangeGear Service Desk and ManageEngine ServiceDesk Plus
    Feature
    ChangeGear Service Desk
    7.5
    2 Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement7.42 Ratings9.014 Ratings
    Asset management dashboard7.01 Ratings8.014 Ratings
    Policy and contract enforcement8.01 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of ChangeGear Service Desk and ManageEngine ServiceDesk Plus
    Feature
    ChangeGear Service Desk
    7.3
    2 Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository8.52 Ratings7.015 Ratings
    Change calendar6.92 Ratings8.011 Ratings
    Service-level management6.52 Ratings9.014 Ratings
    User Ratings
    ChangeGear Service DeskManageEngine ServiceDesk Plus
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    7.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)